Mandeep Kumar

• Handling biggest ONLY Store in West Region.
• Responsible for managing the overall functioning of the Store.
• Delivering annual business of 15 CR with the team size of 15 peoples from 5000 sqft retail area of the store.
• To make the customers feel safe and comfortable in the store. It is my key responsibility to make sure that the customer leaves the store with a pleasant smile.
• Takes care of the day-to-day operations of the store and ensures maximum profitability for the store.
• Responsible for Shrink control, Expenses control and to make sure Store EBITDA on +ve site.
• Responsible for planning, managing profit and loss, handling cash at the store and collating daily sales as well as other necessary reports.
• Established customer service standards and monitored staff compliance. Ensured compliance with safety regulations and company policies.
• To delegate responsibilities to my subordinates according to their specializations and extract the best out of them.

Directly Reported By: 1 Assistant Store Manager, 1 Senior Store VM, 1 Head Cashier, 1 Inventory Associate, 11 Payroll Staff, 2 House Keeping Staff. (Total 17 Manpower in Store)

• Worked with Central (Future Group) as Business Manager since from Feb’2020 to Apr’22. Then internally moved to AZORTE - Bengaluru (Mid Premium Fashion Retail Format By RIL) from May’22 to Oct’23.
• Successfully launched India’s First Fashion Neo Store Azorte - Bengaluru (Mid Premium Fashion retail format by RIL)
• Maintained store merchandise according to the merchandising layout plan, also known as a planogram.
• Delivered annual business of 15 CR with team size of 70 peoples in Central and 25 Cr annual business in Azorte with 45 manpower.
• Handled 35000 sqft retail area of the store in Central and 22000 sqft in Azorte.
• Collaborated with management on developing strategic plans for achieving business goals.
• Responsible for checking-in merchandise and logging invoices per store operating procedures.
• Responsible for Brands and Private Level Business performance.
• Managed customer service inquiries and complaints in a timely manner.
• Shrink and Expenses control. Oversee all daily cash balancing and transaction activities with several cash audits.
• Organized training sessions for new hires to familiarize them with the workplace environment.

• Conducted regular performance reviews to monitor progress of individual employees.
• Maintain store merchandise according to the merchandising layout plan, also known as Mock shop.
• Responsible for checking-in merchandise and logging invoices per store operating procedures.
• Put up sale signs to alert customers which items they can purchase for reduced prices & delegate the task of putting up sale signs to associates and perform a department walk-through to confirm that the signs are in place before sales begin.
• Maintained the cash flow responsibly. Handling customer complaints and are authorized to offer remedies on behalf of the store.