MANDIP SINGH
RAIKOT
Summary
Dedicated Branch Team Leader with a focus on enhancing customer relationships and ensuring compliance with financial regulations. Known for strong problem-solving abilities and effective team leadership, ready to drive impactful results in branch operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Team Leader
Shriram Finance Ltd.
Raikot
07.2023 - 12.2025
- Led daily operations to enhance team performance and service quality.
- Collaborated with team members to streamline loan processing procedures.
- Trained new staff on company policies and customer service standards.
- Managed customer inquiries to resolve issues promptly and effectively.
- Coordinated branch activities to ensure compliance with financial regulations.
- Developed strong relationships with clients to foster loyalty and trust.
- Conducted regular meetings with staff to discuss progress towards goals.
- Provided support during audits conducted by external agencies.
- Processed borrower payments and updated payment information in the system database.
- Monitored daily cash flow activity related to funded loans.
- Managed and resolved concerns, problems or issues to avoid closing delays.
Executive Office Assistant
Arora Associate
Ludhiana
12.2018 - 03.2021
- Initiating calls to debtors to discuss overdue payments, negotiating repayment plans, and settling accounts.
- High attention to detail for managing files and data.
- Maintained filing system, ensuring easy access to vital information and documents.
Education
MBA -
Gulzar Group of Institute
Khanna04.2017
BBA -
Gulzar Group of Institute
Khanna04.2015
Senior Secondary
S.G.GSEN.SEC.SCHOOL
RAIKOT05.2010
MATRIC
S.G.G.SEN.SEC.SCHOOL
RAIKOT06.2008
Skills
- Client management
- Team leadership
- Staff training
- Compliance management
- Payment processing
- Process optimization
- Performance reporting
- Problem-solving abilities
- Multitasking Abilities
Certification
Certificate of The Institute ( The Governing Council of Indian Institute of Banking & Finance)
Accomplishments
Certificate of Appreciation " National Robotics Competition, ISTE ROBOMANIA
Languages
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies
- Photo editing
- Writing poetry
- Listening to music
- Travel
Timeline
Branch Team Leader
Shriram Finance Ltd.
07.2023 - 12.2025
Executive Office Assistant
Arora Associate
12.2018 - 03.2021
MBA -
Gulzar Group of Institute
BBA -
Gulzar Group of Institute
Senior Secondary
S.G.GSEN.SEC.SCHOOL
MATRIC
S.G.G.SEN.SEC.SCHOOL