Summary
Overview
Work History
Education
Skills
Interests
COURSES
Timeline
Generic
MANDIRA THAKUR

MANDIRA THAKUR

CLUSTER HEAD
Sector-9, Faridabad

Summary

Knowledgeable Cluster Head with solid background in overseeing multiple locations and teams. Proven track record in driving operational efficiency and implementing strategic initiatives. Demonstrated excellence in leadership and stakeholder management.

Experienced with multi-location management and strategic oversight. Utilizes leadership and team coordination to drive overall efficiency and success. Track record of effective stakeholder management and operational improvement.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Cluster Head

Derma Arts Clinic
04.2025 - Current
  • Oversee daily operations of the clinic, ensuring high standards of patient care.
  • Manage staff training and development to enhance service delivery.
  • Implement marketing strategies to increase patient engagement and clinic visibility.
  • Monitor financial performance, optimizing budgets, and resource allocation.
  • Foster strong patient relationships, addressing concerns, and improving satisfaction.
  • Built a culture of excellence within the team by setting clear expectations, providing regular feedback, and celebrating success.
  • Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
  • Coordinated cross-functional teams to achieve project milestones while managing risks and resources effectively.

Regional Operations Manager

VLCC
01.2022 - 03.2024
  • Managed regional operations for VLCC, optimizing service delivery, and enhancing customer satisfaction.
  • Trained and supervised staff, fostering a high-performance culture aligned with company objectives.
  • Collaborated with teams to enhance brand visibility and customer engagement.
  • Oversee the day-to-day operations of centers within the region, ensuring compliance with company policies, procedures, and standards.
  • Develop and implement strategies to drive business growth, increase revenue, and expand market share within the region.
  • Ensure high levels of customer satisfaction through effective complaint resolution, feedback mechanisms, and quality service delivery.
  • Provide regular reports and insights to senior management on regional performance, customer feedback, and market trends.
  • Ensure compliance with regulatory requirements, company policies, and procedures, and identify and mitigate operational risks.

Clinic Head

BERKOWITS HAIR & SKIN CLINIC ( By Dr. Jaishree Manchanda )
02.2020 - 11.2021
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.

Clinic Head

VLCC
04.2013 - 11.2016
  • Provided direct care to patients by assessing, diagnosing and treating illnesses.
  • Budgeted for resources to control expenditure and maximize profits.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.

Education

MBA - Marketing Management

IEC University
Noida
04.2001 -

Bachelor Of Commerce (HONS) - Operations Management

CH. Charan Singh University
UP
04.2012

Senior Secondary School - Commerce

Tiger Army School
Jammu
03.2009

Secondary School - CBSE

Tiger Army School
Jammu
03.2008

Skills

  • Cross-department collaboration

  • Innovation and creativity

  • Leading Change

  • Decision Quality

  • Self Development

  • CRM Software

  • Budgeting & Reporting

  • Cross-department collaboration

Interests

Always learning on Upcoming Technology Advancements, Market, Economy & National Security- Helps me keep up-to-date on latest market trends and adds a lot in Communication skills, Reading Religious & General Knowledge- Helps prevents cognitive decline and and helps maintain work-life balance

COURSES

  • Computer Basics/Advance Excel/CRM Softwares.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Google Workspace (Docs, Sheets, Slides, Gmail)
  • Understanding of computer hardware and software.
  • Data entry, contact management, sales pipeline management, reporting.

Timeline

Cluster Head

Derma Arts Clinic
04.2025 - Current

Regional Operations Manager

VLCC
01.2022 - 03.2024

Clinic Head

BERKOWITS HAIR & SKIN CLINIC ( By Dr. Jaishree Manchanda )
02.2020 - 11.2021

Clinic Head

VLCC
04.2013 - 11.2016

MBA - Marketing Management

IEC University
04.2001 -

Bachelor Of Commerce (HONS) - Operations Management

CH. Charan Singh University

Senior Secondary School - Commerce

Tiger Army School

Secondary School - CBSE

Tiger Army School

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