Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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M. Andrew Dickey

Indianapolis

Summary

Dynamic and adaptable professional with a diverse background spanning from specialized equipment operation at Dick Sporting Goods to exceptional customer service roles in the hospitality industry. Excelled in fast-paced environments, demonstrating top-notch time management and problem-solving skills. Proven track record of enhancing customer satisfaction and streamlining operations, underpinned by a strong foundation in writing and communication.

Overview

13
13
years of professional experience

Work History

Driver

Uber
06.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.





Material Handler

Fed Ex Express
02.2020 - 05.2024
  • Served as an airplane de-Icer operating/driving a Tempest II De-Icer.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Specialized Equipment Operator

Dick Sporting Goods
05.2016 - 08.2020
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.

Bartender

Scotty's Brewhouse
06.2015 - 09.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Used extensive knowledge of beer, wine, and liquor to work rail and service well.

Bartender

3 Pints Brewing Company
01.2014 - 02.2015
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Utilized a vast knowledge of craft beer to pair drinks with patrons.

Bartender

Indianapolis Colts Grille
09.2012 - 11.2013
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Worked the bar rail during Colts games and many other busy events.
  • Created Colts themed mixed drinks for the menu.

Server

Harry & Izzy’s
09.2011 - 08.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Wrote letter for restaurant's accreditation from Wine Spectator.

Education

Bachelor of Science - Secondary Education

Taylor University
Upland, IN
06-1998

Skills

  • Time management
  • Writing Skills
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule

Accomplishments

Eagle Scout, Published Writer, Extensive Traveler.

Timeline

Driver

Uber
06.2023 - Current

Material Handler

Fed Ex Express
02.2020 - 05.2024

Specialized Equipment Operator

Dick Sporting Goods
05.2016 - 08.2020

Bartender

Scotty's Brewhouse
06.2015 - 09.2016

Bartender

3 Pints Brewing Company
01.2014 - 02.2015

Bartender

Indianapolis Colts Grille
09.2012 - 11.2013

Server

Harry & Izzy’s
09.2011 - 08.2012

Bachelor of Science - Secondary Education

Taylor University

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M. Andrew Dickey