Maneesh Kumar
New Delhi
Summary
Dedicated Cloud Engineer seeking to drive growth and success through innovative solutions and reliable results.
Overview
6
6
years of professional experience
Work History
Cloud Infrastructure Engineer
Intelly Labs Pvt Ltd
08.2021 - 09.2024
- Resolved SFTP, PGP, and SSH issues efficiently.
- Installs, tests, documents and troubleshoots Workforce Dimensions software installations
- Resolved application-level issues for business and technical users efficiently.
- Provide managed service solutions for Workforce Dimensions clients seeking continuous assistance.
- Administered and optimized technology solutions running on Linux and Windows operating systems.
- Delivers technical application of service packs and upgrades
- Communicates effectively to both technical and non-technical individuals at various levels of customer organizations as well as internally.
- Knowledge of SSO and SFTP is required
- Will be responsible for maintaining SLAs for the Provisioning, Installation, cloning
- Configuring the Dell Boomi for the client
- Tools: Splunk Koogle, Right Scale, PG admin, WinSCP, Beyond Trust sight, Windows Power Shell, Go Anywhere MFT Server, Jenkins, Chat GPT, Dell Boomi Integration, Salesforce, Jira Ticketing tool, service Now, Workforce Dimensions, Linux & Google Cloud
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
- Analyzed existing applications for performance bottlenecks and implemented solutions to improve scalability.
- Collaborated with developers in order to troubleshoot application related issues quickly.
- Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
- Integrated third-party tools with AWS services such as Terraform or Ansible Tower.
- Automated server provisioning using configuration management tools such as Ansible and Chef.
- Configured and maintained server stacks using Ansible Playbooks.
- Created custom scripts using PowerShell and other scripting languages to automate various aspects of application management.
Senior Executive Technical Support
Ginger webs
02.2021 - 09.2021
- SAAS based software which I am providing the software as a service which I need to support the web browser issues
- Provide a Technical Support for Client for Think exam panel, think exam proctoring, Think exam E- Learning & MS- Word Addin Word parsar by Phone & Remote Support
- Working & managing IVR Portal & SMS Portal
- Provide a Exam report as per the client’s requirement & Training in a panel
- Guide the client for his portal URL regarding Domain masking, Google Play store & IOS Store
- If the client wants to any customization or requirement regarding a panel so coordinate a developer & resolved the issue
- Supporting for Domain masking
- Project – BARC India, Canon India, Apollo Med Skills, Narayana Business School, Hockey India, Indian Yoga Association, Benison Technologies, CSRL & Emirates Driving Institute
Desktop Support Engineer
Wipro InfoTech
Gurugram
03.2019 - 03.2021
- Managed 4 major sites of vendor and hardware management along with the following daily task:-
- Troubleshooting and installation of desktop / laptop issue
- Troubleshooting and installation of printers, scanners
- Office and Business application client installation and configuration
- Configuration of official mail in system as well as mobile phone
- Basic knowledge of ITIL process Incident Management, Service Request, Asset Management (IMAC), Service Level
- Basic knowledge of Service now tool to assign, update and close calls in tool
- Cylance antivirus client installation and Definition update
- Managing Microsoft patches and service pack update on system using IBM big fix automated tool
- Awareness of Information security policy and adherence
- Coordination with IT vendor for warranty support and call logging
- Basic Understanding of LAN network and troubleshooting
- Good communication skill verbal, and email
- Escalating IT issues to next level where necessary and keep users updated
- Good Knowledge on Windows 7 and 10, MS Office 2010 and above, Symantec End point security, Citrix, VPN, Basic knowledge on Server / Network etc
Education
B.tech - Information Technology
APJ Abdul Kalam Technical University
CCNA Certification -
CISCO
Diploma - Computer, Hardware, Networking, MCITP R&S
A-SET Training & Research Institute
Noida, UPPolytechnic -
DPG ITM College
Gurugram, Haryana10th - Secondary School
St. Mary’s Public School
New DelhiSkills
- AWS Cloud Architecture
- Knowledge in Virtualization & core Infra (Server, Network, Storage) platforms
- Good Understanding of Windows and Linux Server Administration
- Understands Identity and access integration such as AAD, LDAP, SSL
- Technical knowledge of virtual machines (IaaS, PaaS) and Software as a Service (SaaS)
- EC2, ELB, Auto Scaling, VPC, S3, Route53, RDS, SNS, SES, CloudWatch, IAM, Trusted Advisor, Compute Optimization, Security Groups, NACL, AWS Organization, Managing AWS Resource Life Cycle, Billing, RDS, Ensuring HA
- Virtualization techniques
- Scalability planning
Big Data Fundamentals
- Compliance auditing
- Patch management
- Storage virtualization
- power Shell & Python
- Troubleshooting
- Version control
- Network operations
- Quality Control
- Server Management
- Terraform
- Customer Service
- Teamwork and Collaboration
- Planning
- Ansible
Date
New Delhi, India
Timeline
Cloud Infrastructure Engineer
Intelly Labs Pvt Ltd
08.2021 - 09.2024
Senior Executive Technical Support
Ginger webs
02.2021 - 09.2021
Desktop Support Engineer
Wipro InfoTech
03.2019 - 03.2021
B.tech - Information Technology
APJ Abdul Kalam Technical University
CCNA Certification -
CISCO
Diploma - Computer, Hardware, Networking, MCITP R&S
A-SET Training & Research Institute
Polytechnic -
DPG ITM College
10th - Secondary School
St. Mary’s Public School
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