Maneesh Kumar
Delhi
Summary
To work with a reputed organization at a challenging posting in order to enhance my sphere of knowledge,Also to work in a professional organization where I can utilize my knowledge to optimum level and where I have excellent growth opportunities.And as Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.
Overview
9
9
years of professional experience
Work History
Senior Executive
QUIKR INDIA PVT LTD
New Delhi
10.2021 - Current
- I got promotion as Senior Executive
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Sought out opportunities for upselling additional products or services to existing customers.
- Established strong relationships with clients through regular communication and follow-up activities.
Sales Executive
QUIKR INDIA PVT LTD
Delhi
11.2019 - 10.2021
- Utilized multiple marketing strategies to improve profitability
- Analyzed past sales data and team performance to develop realistic sales goals
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Listened to customer needs and desires to identify and recommend optimal products
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
Process Trainer
INSIGHT CUSTOMER CALL SOLUTIONS PVT LTD
Delhi
09.2017 - 09.2019
- I got a promotion as Process Trainer
- Recruited and trained new members of guest service team
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored growth and development of individual soft skills
- Tracked attendance and evaluated progress for assigned trainees
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Maintained accurate records of all process training activities including attendance and evaluation results.
Senior Customer Service Representative
INSIDE CUSTOMER CALL SOLUTIONS PVT LTD
New Delhi
11.2016 - 09.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
MAGUS CUSTOMER DIALOG PVT LTD
Delhi
02.2016 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Arts - Graduation
CSJM University
Sitapur Uttar Pradesh 06-2015
HSC -
Uttar Pradesh Board
Sitapur06-2012
SSC -
Uttar Pradesh Board
Sitapur06-2010
Skills
- Goals and performance
- Quality assurance
- Understanding
- Sales strategy
- Cold Calling
- Product and service sales
- Database Management
- Strategic planning
- Key account management
Hobbies and Interests
Listening Music
Languages
- English
- Hindi
Personal Information
Date of Birth: 03/15/93
Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Senior Executive
QUIKR INDIA PVT LTD
10.2021 - Current
Sales Executive
QUIKR INDIA PVT LTD
11.2019 - 10.2021
Process Trainer
INSIGHT CUSTOMER CALL SOLUTIONS PVT LTD
09.2017 - 09.2019
Senior Customer Service Representative
INSIDE CUSTOMER CALL SOLUTIONS PVT LTD
11.2016 - 09.2017
Customer Service Representative
MAGUS CUSTOMER DIALOG PVT LTD
02.2016 - 08.2016
Bachelor of Arts - Graduation
CSJM University
HSC -
Uttar Pradesh Board
SSC -
Uttar Pradesh Board