Maneesh Kumar
Delhi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related operations. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in oral and written communication, active listening, and analytical problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Acquisition & Service
Ozone Overseas
04.2024 - Current
- Managing end-to-end customer lifecycle from order confirmation to delivery.
- Handling COD orders including confirmation, exchange, refund, replacement, and follow-ups.
- Proactively resolving escalations to ensure satisfaction.
- Managing new order creation and updates on Shopify.
- Streamlined refund/replacement process, reducing turnaround time.
- Strengthened customer relationships through personalized service.
- Collaborated with internal teams to enhance service quality.
Customer Service Representative
Teamlease
Gurugram
05.2015 - Current
- Answered customer calls with minimal wait times.
- Updated account information to maintain records.
- Responded to product/service queries.
- Maintained customer satisfaction with proactive solutions.
- Followed up with customers about resolved issues.
Customer Representative
Sitel India
Gurugram
03.2014 - 09.2014
- Resolved customer concerns to boost retention and sales.
- Promoted service options to increase revenue.
- Assigned job territories for customer care staff.
- Provided primary customer support to internal and external customers.
Education
B.Com - Commerce
Swami Vivekananda Subharti University
Meerut12th - Commerce
Ant College
Sikandrabad10th - Commerce
Ant College
SikandrabadSkills
- Complaint resolution
- Report preparation
- Route dispatch
- CRM
- Key stakeholder relationship building
- Customer acquisition & retention
- Shopify order management
- Customer relationship management
- Order tracking
- Shopify management
- Proactive communication
- Multitasking
- Calm under pressure
- Collaboration
Languages
- Hindi, Advanced (C1)
- English, Intermediate (B1)
Job Title
Customer Service Specialist
Languages
English
First Language
Hindi
Proficient
C2
Timeline
Customer Acquisition & Service
Ozone Overseas
04.2024 - Current
Customer Service Representative
Teamlease
05.2015 - Current
Customer Representative
Sitel India
03.2014 - 09.2014
B.Com - Commerce
Swami Vivekananda Subharti University
12th - Commerce
Ant College
10th - Commerce
Ant College
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