MANEESHA BABU
Cherthala
Summary
Dynamic and results-driven tourism and customer service professional with over 6 years of experience in travel operations, reservations, and client service across India, the UAE, and virtual international markets. Skilled in itinerary planning, vendor negotiation, and handling end-to-end travel solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRODUCTS AND OPERATIONS OFFICER
BALMER & LAWRIE CO LTD, CHENNAI
Chennai
03.2024 - Current
- Develop customized GIT & FIT itineraries for domestic and international travel packages.
- Oversee daily travel operations ensuring client satisfaction and smooth delivery.
- Created and managed 100+ international itineraries with zero customer escalation
- Coordinate with suppliers for competitive quotations
VIRTUAL ASSISTANT -
WING ASSISTANT - UNITED STATES (REMOTE)
01.2023 - 01.2024
- Organized digital files and documents for easy access and retrieval.
- Research products & Data entry
- Create and send statements or invoices; track payments.
- Managed client scheduling and correspondence to ensure timely communication.
- Reply to emails, follow up on correspondence, organize inbox
RESERVATIONS AND SALES CONSULTANT
PREMIER INN HOTELS LLC, DUBAI, UAE
Dubai
01.2020 - 01.2021
- Provided hotel information, itinerary details, and pricing to clients.
- Advise clients on hotel services, amenities, and local attractions for enhanced experience.
- Processed 50+ reservation requests daily with 100% accuracy
- Counseled clients on booking terms, conditions, and policies.
- Booked reservations and dispatched confirmation notices promptly.
CUSTOMER SERVICE AGENT
CHENNAI INTL AIRPORT
Chennai
01.2016 - 01.2019
- Greeting and welcoming passengers, addressing inquiries promptly.
- Checked in baggage efficiently, ensuring accurate processing.
- Handled reservations, managing requests with attention to detail.
- Resolved issues related to mishandled baggage swiftly.
- Assisted disabled passengers and families with small children, providing necessary support.
Education
BBA - Aviation
Bharathiar University
Coimbatore01.2018
Skills
- Supplier coordination
- Itinerary planning
- Project management
- Invoice management
- Cost analysis and savings
- Tour operations
- Reservation management
- Data entry and sales
Affiliations
- Handled 200+ customer queries weekly with 98% satisfaction score
- Negotiated 20% better hotel rates through effective supplier coordination
Certification
- GDS
- Travelport
- Amadeus
- Sabre
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Malayalam
Native
Native
References
References available upon request.
Timeline
PRODUCTS AND OPERATIONS OFFICER
BALMER & LAWRIE CO LTD, CHENNAI
03.2024 - Current
VIRTUAL ASSISTANT -
WING ASSISTANT - UNITED STATES (REMOTE)
01.2023 - 01.2024
RESERVATIONS AND SALES CONSULTANT
PREMIER INN HOTELS LLC, DUBAI, UAE
01.2020 - 01.2021
CUSTOMER SERVICE AGENT
CHENNAI INTL AIRPORT
01.2016 - 01.2019
BBA - Aviation
Bharathiar University
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