Maneesha Rawat
Kondapur
Summary
I Pursuit a challenging career. Seeking a position to utilize my skills and abilities in the organization that offers professional growth while being resourceful, innovative and flexible.
An Experienced customer support executive expert with a proven track record of delivering exceptional Services and resolving customer inquiries in a timely and efficient manner .seeking to leverage my strong communication and problem solving skills to provide top-notch support and contribute to the success and growth of organization committed and ensuring customer satisfaction and building long lasting relationship while continuously enhancing my experience in customer support.
Job Experience : 2.1years.
Overview
3
3
years of professional experience
Work History
Customer Support Generalist
Ikea India
10.2021 - Current
- Responded to customer inquiries via phone, email, and live chat addressing concerns and resolving issues
- Maintained accurate records of customer interactions and transactions
- Collaborated with cross-functional teams to escalate and resolve complex issues
- Successfully handled escalations and diffuse situations involving irate customers, demonstrating the ability to address complex issues and maintain professionalism in high-pressure situations
- Refund initiation and refund tracking
- Collaborated with the sales team to identify opportunities for upselling and cross-selling practices
- Provided proof of purchase such as receipt or order confirmation
- Advised customers to create a business account with the company for GST and also to create a family account to get the company benefits for further purchases on their order
- Mentored new joiners (creating training plan).
Education
B.Com -
Aavanthi Degree college
Board of Intermediate Certificate -
ST. Ann's junior college
Secondary School Certificate -
Bhashyam high school
Skills
- Strong communication and problem-solving skills
- Exceptional customer support and resolving customer inquiries
- Ability to address complex issues and maintain professionalism in high-pressure situations
- Refund initiation and tracking
- Collaboration with cross-functional teams
- Upselling and cross-selling practices
- Mentoring and creating training plans for new joiners
- Excellent verbal and written communication skills
- Analyzing and resolving customer issues
- Familiarity with relevant tools/software
Problemsolving
Proven ability to analyze and resolve customer issues
Communication Skills
Excellent verbal and written communication skills
Personal Information
- Father's Name: Bhoop Singh Rawat
- Date of Birth: 06/19/99
- Nationality: Indian
- Religion: Hindu
Languages
- English
- Hindi
Timeline
Customer Support Generalist
Ikea India
10.2021 - Current
B.Com -
Aavanthi Degree college
Board of Intermediate Certificate -
ST. Ann's junior college
Secondary School Certificate -
Bhashyam high school
Similar Profiles
SWEETY KAPOORSWEETY KAPOOR
Senior Recruiter at IKEA INDIASenior Recruiter at IKEA INDIA
Koreev KapadiaKoreev Kapadia
Shop Keeper at IKEA IndiaShop Keeper at IKEA India
Harshitha LHarshitha L
Goods Flow Co-worker at IKEA IndiaGoods Flow Co-worker at IKEA India
Jaideep DraksharapuJaideep Draksharapu
Senior Associate Consultant at Infosys LimitedSenior Associate Consultant at Infosys Limited
Krishna K KumarKrishna K Kumar
Sr Program Specialist at Honeywell LtdSr Program Specialist at Honeywell Ltd