Maneesh Kumar Gupta
Varanasi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Operations Head
Shaktidhaam Foundation
Varanasi
01.2019 - Current
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Upheld compliance and followed all company and industry set standards.
- Planned, directed and coordinated daily service delivery across all operational departments, exceeding guest expectations.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Conducted end-of-month audits for upper management review.
- Coordinated daily activity using exceptional organizations and planning abilities for smooth-running business operations.
- Coached and mentored junior staff, developing confidence and competence for enhanced service delivery.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove process improvements by updating business operations, current procedures and personnel actions.
- Planned and oversaw special events.
- Administered property budget, controlled expenditures and maintained accurate financial records.
- Arranged team rota's to meet operational needs within staffing budgets.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Maintained strict security standards to protect guests, staff and property.
- Produced content for websites and social media channels to enhance brand visibility.
- Maintained clean, safe working environments to eliminate accident risks.
- Inspected products and services to comply with quality standards.
- Prepared range of written communications, documents and reports.
- Organized files to support efficiency and traceability.
Food Court Manager
DLF Mall
Noida
03.2016 - 12.2018
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Optimized profits by controlling food, beverage and labour costs daily.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Educated staff members on procedural and menu changes.
- Oversaw use of ingredients to plan for costs and minimize food waste.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Food court Assistant Manager
City Center Mall
Pathankot
01.2015 - 02.2016
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Implemented more efficient processes and reduced wasted resources.
- Exceeded goals through effective prioritization and consistent work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Produced content for websites and social media channels to enhance brand visibility.
- Trained and mentored employees to maximise team performance.
Assistant F&B Manager
ITC Hotels
Udaipur
07.2013 - 12.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendor collaboration for contracted services.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
DR. G.K. JETLY INTER COLLEGE
AKBARPUR 04.2001 -
BBA - Administration in Hotel Management
Babu Banarasi Das Institute
Lucknow 04.2010 -
Skills
Mixology proficiencyundefined
Timeline
Operations Head
Shaktidhaam Foundation
01.2019 - Current
Food Court Manager
DLF Mall
03.2016 - 12.2018
Food court Assistant Manager
City Center Mall
01.2015 - 02.2016
Assistant F&B Manager
ITC Hotels
07.2013 - 12.2014
BBA - Administration in Hotel Management
Babu Banarasi Das Institute
04.2010 -
High School Diploma -
DR. G.K. JETLY INTER COLLEGE
04.2001 -
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