MANEKLAL MOTTILAL
Project Manager/HR Manager
Ernakulam
Summary
Customer-oriented General Manager with a decade of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
4
4
Language
Work History
General Manager
Fenetex Global
Kochi
10.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Administrator
Fluxcon FZC
Dubai
12.2016 - 11.2018
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed company schedule to coordinate calendar and arrange travel.
- Generated reports to suggest corrective actions and process improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Manager
Shwas Homes PVT LTD
Kochi
01.2014 - 11.2016
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
Territory Manager
Fenesta Building Systems
Kochi
05.2009 - 12.2013
- Assigns sales team appropriate quotas, goals, and sales areas and continuously monitor these goals as well as team morale
- Acts as liaison between sales team, home owners, production, office staff and other management team members to resolve issues, concerns, and questions to ensure the
- Company objective of 100% total customer satisfaction of both internal and external customers
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Spearheaded successful sales strategies for existing and new products across specified territory.
Education
MBA - Human Resources Management
Capitol University
Jharkhand 08.2019 - 08.2021
BBA - Retailing
Indira Gandhi National Open University
Kochi 06.2014 - 06.2019
High School Diploma -
Government Polytechnic Collage
Kochi 05.2006 - 03.2009
Skills
Problem Solving orientedundefined
Accomplishments
- Chitkara University (https://www.chitkara.edu.in/)
- Course: Mastering the Art of Sales Excellence & Creating Customer delight
- Trainer: Inderjeeth Singh
- Schedule: Aug 2017-2 Day video -aidded workshop
- Name: Fenesta Building Systems
- Course: Horizons-Fenesta Management Development Program
- Trainer: Company
- Schedule:1 Year programme, conducted as 4 phases, 2011-2012
- Name Goldsman Mercuri India Pvt ltd (http://www.mercuriindia.com/)
- Course: Effective Business through Channel Partners
- Trainer: Mr Haam Mukkavilli Lakshmi Narasimham
- Schedule: Aug 2011-2 days program
- Name: Athanor
- Course: Earning Stripes 2010
- Trainer: Mr Shekhar Chandrashekhar
- Schedule: June 2010-2 days program
- Name: Omni Consultancy ( http://www.omniconsultinggroup.com)
- Course: The Successful Sales Professional
- Trainer: Mr Shyam Makhija( Ceo)
- Schedule: Dec 2009-6 day -Aided Workshop
Additional Information
- through excel. Flexible | Quick learner Managing all the sales related activity of the company. Supporting the field sales team Tracking sales orders to ensure that they are scheduled and sent out on time. Effectively communicating with customers in a professional and friendly manner Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Organising sales promotional campaigns. Ordering and ensuring the delivery of goods to customers. Contacting potential customers to arrange appointments. Speaking with customers using clear and professional language Resolving any sales related issues with customers.
Timeline
General Manager
Fenetex Global
10.2021 - Current
MBA - Human Resources Management
Capitol University
08.2019 - 08.2021
Administrator
Fluxcon FZC
12.2016 - 11.2018
BBA - Retailing
Indira Gandhi National Open University
06.2014 - 06.2019
Sales Manager
Shwas Homes PVT LTD
01.2014 - 11.2016
Territory Manager
Fenesta Building Systems
05.2009 - 12.2013
High School Diploma -
Government Polytechnic Collage
05.2006 - 03.2009
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