Dynamic B.Tech professional with 10+ years of expertise in Tractor Service & Parts operations, driving profitability and operational excellence. Currently managing life cycle solutions for 12,000+ customers through 6 channel partners and 14 touchpoints across 4 districts in Gujarat. Leading a 70-member workforce including technicians, parts managers, and workshop supervisors. Delivering more than ₹12 Cr parts business annually, while supporting 1,500+ new machine sales. Focused on customer-first fundamentals—issue resolution within 48 hrs, RSL parts availability, PIP completion, and connected customer engagement. Spearheading future-ready strategies like TREM3/4/5 & 5M support, CCSS rollout, and expert checks. Enhancing connected support via Anubhuti surveys for faster resolutions. Committed to business growth through customer retention, service expansion, parts retail, and absorption ratio improvement.
Hi, I’m
Manesh Kumar
B.Tech Professional With 10+ Years Of Proven Expertise In Tractor Service & Parts Operations, Driving Profitability And Operational Excellence.
Ahmemdabad,GJ
Summary
Overview
9
years of professional experience
4
Languages
Work History
John Deere India Pvt. Ltd, Patna
Territory Manager - Customer Support (Patna - Ahmedabad)
12.2022 - Current
Job overview
- Strengthen the Fundamentals (Focus on connect, care and retain)
- % Customer issues resolved in
- TOT technicians
- RSL parts availability
- PIP Completion before expiration
- Connected Customers
- Getting ready for the Future (Centralized support strategy implemented for TREM4, TREM 5, and 5M.)
- CCSS implementation
- Locations with T4 Techs (nos)
- Expet Checks (nos)
- 5M Presales MNQ
- Improve Connected Support (Implement sales and service surveys via Anubhuti for quicker complaint resolution)
- DE and JDE
- Service Surveys through Anubhuti App
- % Red alerts closed in
- Meet Business Targets (Achieve business goals by driving key metrics for growth)
- Customer Retention
- Service Retention
- Parts Retails INR Crores
- Absorption Ratios
- Extra Initiatives – Short Term Projects to Support Area Office
- Excelled in driving digital sales by personally validating digital enquiries and seamlessly coordinating with dealers and DSEs to ensure timely follow-ups and successful deal closures.
- Took the lead in organizing monthly virtual meetings with dealer and DSE connect, developed the FY-25 meeting calendar featuring special topics, and ensured timely execution in coordination with AO team members.
- Worked as a John Deere Onboarding Coach (OC). I am honored to welcome, support, and coach new employees, and I mentored two newly joined TCSMs.
- Worked as a Training Coordinator for Bihar and Jharkhand, responsible for coordinating with team members to facilitate dealer manpower training and providing monthly inputs to the Training Manager on various types of training batches.
- Provided exceptional support to the Forecast Analyst in the 5D MSPTO data acquisition activity, enabling the program team to meet deliverables on time. Dealer and customer readiness exceeded expectations, ensuring seamless execution as per plan.
- Currently driving the project of Service retention at AO level, increasing the service retention % month on month.
- Achievements:
- Recognized by the Area office for exceptional contribution during special duty at focus dealership.
- Successfully achieved bimester tractor billing and retail targets for May - June 2023.
- Enhanced dealer absorptions by 8 points YOY with two dealerships the 80% benchmarks.
- Boosted DE performance with a remarkable 26 points improvement over the previous FY.
- Improved JDE performance by 9 points over the previous FY.
- Pioneered AUTO RSL implementation, making Bettiah the first BH/JH to adopt the style.
- I received the Wow Award from the leadership for increasing the customer retention consistently month on month.
Escorts Ltd, Indore
Asst Manager Indore (Madhya Pradesh)
01.2020 - 12.2022
Job overview
- Continuous performed for driving good results in CSI Index and Service load.
- Achieving service load of 100% plus every quarter.
- Driving good results in CEI, SQI and oil, Parts off-take, Achieving targets 100 % plus every quarter.
- Conducted large number of Mega Service camps, Micro / Pocket Service Camps, Generated 200 Plus Leads resulting in 95 Lacs of tractors sales.
- Appreciation award received for “Special Friday technical quiz series -2020-21” secured all India 8th rank.
- Appreciation award received for maintaining the highest CEI at PAN India level in FY 2021-22 (Ensured 99.80 out of 100 marks)
- Reason of change to be discussed at the time of interview.
TAFE Limited, Patna
Senior Engineer Patna (Bihar)
01.2018 - 01.2020
Job overview
- Continuous performed for driving good results in CSI Index and Service load.
- Achieved service load of 100% plus last Year. Current Year, Achieving targets every quarter and got recognition by management again.
- Conducted large number of Five -In-One Service camps, Maha Service Camp and Micro / Pocket Service Camps, Generated 150 Plus Leads resulting in 85 Lacs of tractors sales.
- Achieved Service Absorption Ratio of 70 %
- Achieved the target of enrolling our customers for availing Extended Warranty
- Reason for Change - To be discussed at the time of interview.
M&M Ltd. (Swaraj Division), Raipur
Asst. Manager - Customer Care operations_Raipur (CG)
11.2016 - 12.2017
Job overview
- Got appreciation from Zonal Head for achieving highest oil (95%) and parts off-take (103%) in Central & North Zone.
- Established high level of Customer Satisfaction by conducting intensive CARE@FIVEPLUS Service camps, Mega Camps and Micro Camps.
- Continuous performer for driving good results.
- Reason for Change - To be discussed at the time of interview.
Education
C.S.A. University of Agriculture and Technology KanpurU.P.
B Tech from Agril Engineering
01.2014
University Overview
GPA: 76%
U.P Board
Intermediate from Agriculture
01.2010
University Overview
GPA: 73.64%
U.P Board
High School
01.2008
University Overview
GPA: 60%
Skills
Goal-Oriented
Individual development plan
Individual development plan
- Data Science / analysis – FY 24
- Improve my English communication proficiency – FY 25
- To develop understanding on crop lifecycle local practices in Bihar (Land Preparation, Sowing, Germination, Irrigation, Interculture, Harvesting, post-harvest) – FY 25
Timeline
Territory Manager - Customer Support (Patna - Ahmedabad)
John Deere India Pvt. Ltd, Patna
12.2022 - Current
Asst Manager Indore (Madhya Pradesh)
Escorts Ltd, Indore
01.2020 - 12.2022
Senior Engineer Patna (Bihar)
TAFE Limited, Patna
01.2018 - 01.2020
Asst. Manager - Customer Care operations_Raipur (CG)
M&M Ltd. (Swaraj Division), Raipur
11.2016 - 12.2017
U.P Board
Intermediate from Agriculture
U.P Board
High School
C.S.A. University of Agriculture and Technology Kanpur
B Tech from Agril Engineering