MANGA RAM
New Delhi
Summary
Experienced professional with a strong background in technology-related roles. Proficient in Cybersecurity & Network Security Solutions and Technical Support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Team Lead-Solutions
Seamless Infotech Pvt. Ltd.
01.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Analyzed customer business processes and challenges to develop appropriate solutions.
- Provided technical expertise and support to sales teams in the pre-sales process.
- Identified opportunities for upsells or additional services related to existing projects.
- Developed and delivered compelling presentations, demonstrations, and proofs of concept for potential customers.
- Created detailed RFP responses in response to customer inquiries.
- Evaluated new technologies for their applicability in client projects.
- Participated in industry events such as trade shows, conferences, seminars, to stay abreast of industry trends.
- Researched and identified potential customers.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Assistant Manager
Infinity Labs Pvt. Ltd.
07.2022 - 12.2023
- As a Technical Pre-Sales Specialist, playing a pivotal role in bridging the gap between technology and business for the organization
- Serve as the technical expert and advisor during the pre-sales phase, working closely with our sales and marketing teams to understand client needs and propose tailored technical solutions
- In-depth knowledge of Cyber Security, Perimeter Security and SD-WAN products and services helps in demonstrating value to potential clients, ultimately driving sales and revenue growth
- Key Responsibilities:
- Responding to RFP’s/ RFI’s/ RFQ’s: Participate in due diligence meetings with customer to gather more information on proposals
- Architect winning techno-commercial Information Security solutions as part of the presales process
- Technical Expertise: Developing a deep understanding of products, services, and technologies, staying current with industry trends and advancements
- Act as go-to resource for technical knowledge within the sales team
- Client Needs Assessment: Collaborating with sales and marketing teams to identify and assess client requirements
- Engage in active discussions with clients to uncover pain points, challenges, and goals
- Solution Design: Create customized technical solutions that align with client needs and showcase the unique advantages of solution offerings
- Develop detailed proposals and presentations that articulate the technical aspects of solutions
- Demonstration and Proof of Concept: Conduct product demonstrations and proof of concept activities to illustrate how solutions address specific client challenges
- Highlight key features and benefits
- Technical Presentations: Deliver compelling and informative technical presentations to potential clients
- Articulate complex technical concepts in a clear and understandable manner, tailoring communication to the audience's technical expertise
- Collaboration: Collaborate closely with product development and engineering teams to gather insights and provide feedback from client interactions, contributing to product improvement and innovation
- Competitive Analysis: Stay informed about competitors' products and strategies
- Differentiate solutions from competitors through detailed technical comparisons
- Sales Support: Provide technical support to the sales team during negotiations, addressing client queries and concerns
- Assist in creating quotes, proposals, and contracts
- Technical Documentation: Develop and maintain technical documentation, including product datasheets, FAQs, and technical guides that aid the sales process
- Training and Education: Conduct training sessions for the sales team to ensure they are well-versed in technical aspects, enabling them to have more informed discussions with clients
National Technical Manager
Exclusive-Networks India Sales Pvt. Ltd.
03.2015 - 06.2022
- As the Cyber and Network Security National Technical Manager, was responsible for leading a team of technical pre-sales professionals and providing technical expertise for for Rapid7, AlgoSec &Imperva pan India and enabling them for all verticals
- Key Responsibilities:
- Partnering with Rapid7, AlgoSec &Imperva OEMs and working closely with them for all the opporunities shared between each other
- Provide recommendations to Enterprise, Mid-Market and SME customers on IT security baseline policies, maintaining data integrity, business impact/ risk analysis, business continuity, and vendor sourcing
- Supporting Pre-Sales Team while conducting POCs for customers for the the solutions like Rapid7, AlgoSec & Imperva
- Conducting Partner Training Sessions as well as Professional Paid Trainings for End-Customers
- Develop trusted, collaborative relationships with the broader regional team members
- Identify areas of development for each team member and work with each to define and execute a tailored learning plan
- Foster an atmosphere of continuous learning and improvement
- Monitor the development activities for your team members toward their industry and solution learning goals
- Support in developing & delivering customer presentations including solutions, value argumentations & business cases
- Responsible for the growth and motivation of team members based on defined development plans
Education
Bachelor of Computer Applications -
MDU Rohtak
Rohtak06-2010
Skills
- Excellent in engaging with OEMs, Partners & End-Customers
- Expertise in Cybersecurity & Network Security product Offerings
- Excellent ability of planning and managing OEMs, Partners & End-customers
- Experienced in reviewing, managing and estimate the proposal
- Teamwork and Collaboration
- Goal oriented and leadership skills
- Communication and Presentation
- Technical Proficiency
- Leadership and Management
- Sales Enablement
- Product Demonstration
- Customer Engagement
- Technical Presentations
Accomplishments
- Established Bangladesh & Nepal as a Big Market for Rapid7 SolutionOfferings, Enabled more than 10 Partners in Bangladesh & 3-4 Partners inNepal
- Have worked with more than 40 Customers in Bangladesh & 3-4 Customers in Nepal across all verticals
- Have conducted Paid Trainings for End-Customers across all the regionsi.e
- India, Bangladesh, Nepal etc
- Training & Certifications
- Rapid7-Nexpose Certified Administrator, 2017
- Rapid7-InsightVM Certified Administrator, 2021
Languages
- Proficient in English & Hindi
Timeline
Team Lead-Solutions
Seamless Infotech Pvt. Ltd.
01.2024 - Current
Assistant Manager
Infinity Labs Pvt. Ltd.
07.2022 - 12.2023
National Technical Manager
Exclusive-Networks India Sales Pvt. Ltd.
03.2015 - 06.2022
Bachelor of Computer Applications -
MDU Rohtak
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