Mangala K
Customer Service And Technical Support, Member Support Consultant
Bengaluru,KA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service - Contract
E- Team (Accenture)
Bangalore, Karnataka
05.2021 - 11.2021
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving [GOK, Apthamitra] issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Member support consultant
Linked in
bangalore
12.2020 - 03.2021
- Provided member support globally on a short term contract basis
- This platform is mainly used for professional networking to be a part of the linkedin network
- Assisted queries and troubleshoot and resolve technical problems, documenting ticket actions and resolutions
- And communicating and escalating technical problems for big related issues
- Worked in the queue an average 75% of the time and achieving targets on an hourly
- Worked with [Application] customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Fraud Analyst
DELL
bangalore, Karnataka
08.2018 - 10.2019
- Order Management – (Processing and Release new orders after investigation process)
- Nvestigating credit card terms and prepaid orders booked by dell
- Will review orders and may have to work with sales, order processing, credit card processing, issuing banks collections , financial services and credit analysis to establish the authenticity of these transactions
- Frequently contacting customers , financial institutions and other departments and perpetrators of fraud will be established
- Orders are prioritized based on the highest risk associated with it through a variety of means and to take responsibility for thoroughly verifying each order to confirm its legitimacy
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Handled [30-40] calls per day to address customer inquiries and concerns.
Sr. Customer Support
ALTISOURCE
Bangalore , Karnataka
04.2014 - 04.2016
- Mortgage Industry (Taking calls for Insurance claim process)
- Worked for (Altisource),is a leader in providing services and technology for the mortgage an real estate industries, with innovation as a guiding principle and a focus on compliance and exceptional service, we provide end to end solutions in origination and servicing and offer online real estate platforms for consumers and investors
- Altisource is led by a team of proven executive with deep industry knowledge and experience committed to creating world class technology enabled solutions to reinvent the real estate and mortgage market places
- Interacted with the consumers based in the United states to provide information in response to inquiries and services and to handle and resolve complaints
- I was taking calls for a process called (SWBC) an affiliated company of Ocwen
- Few queries as: LIP(lender place insurance), Flood queries, Monitored and Non monitored queries , Escrow queries , Insurance inquiries, or any terms and conditions of loan queries and upselling.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
MBA - Human Resources Management
Annamalai University
01.2021 - Current
Skills
Client Service
Technical Support
Problem-Solving
Planning and Coordination
Written Communication
Staff education and training
Timeline
Customer Service - Contract
E- Team (Accenture)
05.2021 - 11.2021
MBA - Human Resources Management
Annamalai University
01.2021 - Current
Member support consultant
Linked in
12.2020 - 03.2021
Fraud Analyst
DELL
08.2018 - 10.2019
Sr. Customer Support
ALTISOURCE
04.2014 - 04.2016