MANGALA N
Bengaluru,KA
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Telesales Representative
VARUN MOTORS NEXA
BANGALORE, KARNATAKA
01.2020 - Current
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Recorded contact information of customers and potential customers.
- Escalated concerns or problem calls to management staff.
- Answered inbound telephone calls from interested customers.
- Attained 22 sales targets on monthly basis.
- Troubleshot any issues and escalated issues to proper department.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Answered questions with knowledgeable responses.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Set up appointments with interested customers according to schedule availability.
Lobby Manager
AXIS BANK
BANGALORE, KARNATAKA
12.2018 - 09.2019
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Received and processed stock into inventory management system.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
BBM - Business Management
SOUNDARYA SCHOOL
BANGALORE 06.2007 - 05.2010
Skills
Administrative support
Product and service knowledge
Complaint resolution
Product knowledge
Appointment Scheduling
Account management
Fluency in ENGLISH, KANNADA
Timeline
Telesales Representative
VARUN MOTORS NEXA
01.2020 - Current
Lobby Manager
AXIS BANK
12.2018 - 09.2019
BBM - Business Management
SOUNDARYA SCHOOL
06.2007 - 05.2010