MANGALA S

• Scope of the Project: - Enhancing the Internal Regulatory Reporting System
• Assist Program manager and work with business users to gather business requirements, coordinate approval for Business Requirement Documents (BRD) for CCAR, 14A, Data Quality (DQ)
• Develop and maintain project plans, identify resource needs, and manage project schedule
• Ensure the project discussion with DevOps on a timely basis
• Validating the Artifacts submitted in the system as part of UAT
• Reviewing the Data Quality (DQ) Metris and controls
• Assisting the team on SQL Queries based on Data Dictionary
• Conducting regular meetings with stakeholders on the project updates
• Ensure User acceptance testing completion on assigned risk solutions, proactively mitigate, and manage testing and project issues
• Raise Queries / Issues and get resolution with regular follow-ups
• Ensure the team conduct data analysis to monitor and track data quality and completeness of data using Tableau
• Preparing status reports by gathering, analyzing, and summarizing relevant information
• Ensure end-to-end completion of project and hand-over to business within specified budget and timeline.

• Scope of the Project:- Enhancing application development which supports the end-user to update the Invoice details
• Development was supported by third-party
• Following the project life cycle methodology defined under the process framework; ensuring that customer deadlines are met within project budgets
• Steering project operations with key focus on defining Service Level Agreements (SLAs) & Standard Operating Procedures (SOPs) as well as interacting with prestigious clients, business partners, vendors & other key stakeholders
• Coordinating with DevOps team to enhance the current process and work towards the automation in the internal core system
• Working in coordination with teams in end-to-end Intercompany operations including Accounts Payable and Accounts Receivable processing
• Ensuring timely, unrestricted access to all information of the firm relevant, including all customer identification documents, all source documents, data & information, and ongoing monitoring of all transaction records with appropriate back-up arrangements
• Communicating with onshore team to ensure that areas of concern are worked upon to improve service levels
• Leading, mentoring a team of 70 FTE’s aligned with the third party, and monitoring their performance of team members to ensure efficiency in process
• Ensuring Service Level Agreements are met with 100% accuracy and within specified timeliness.

• Managed the entire functions of transaction in credit cards operations, people, quality delivery and engaged with stakeholders to focus on quality management
• Improved TAT/SLA to minimize customer impact; conducted daily huddle with reporters to plan key deliverables and performance
• Reviewed risk register file and coordinated with risk team to eliminate potential risk items
• Led a team of 15 officers for processing Card Maintenance for CITI Bank Credit Cards, India, and managed capacity planning, incentives and ratings
• Tracked the Process Automation, prepared score card for the team members and conducted 1-2-1 discussion on the same
• Analyzed MIS reports while monitoring the metric which captures efficiency and effectiveness of the team members
• Guided the complete operations teams in Global Bank Services in Credit Card Back Office functions
• Highlights: Planned and implemented controls to enhance the existing internal system to attain Nil errors
• Played a key role in planning, submitting and developing a tool to automate Letter generation process which benefitted in a save a 1 FTE
• Played a pivotal role in CERSAI project UAT and Production implementation.

• Highlights: Recognized as SME to train people & to test systems as required in future, and Information Security Champion for UAE Retail Banking Operations
• Certified as Train the Trainer for the organization, and White Belt for accomplishing the two projects
• Headed the operations teams engaged in ISO 27001 certification review, and working on policies & procedures related to Information Security Management & JML Process
• Developed an automated tool regarding the JML Process for 2 sites, across Chennai & NOIDA locations
• Managed a team of more than 25 officers for acquiring chargeback process for Barclaycard UK, and a gamut of operations such as incentives, ratings and processing Chargebacks
• Appointed as Key Member in process migration from Barclaycard UK, and travelled to UK for the same with 11 team members, and an Offshore SPOC to end for all IT related issues
• Automated the process post the analysis in the existing process, thereby increasing TAT and efficiency
• Worked on automating the system inputs with increased level of accuracy, resulting in a save of 1 FTE, and automating all the application ID’s, resulting savings of 0.5 FTE.

• Managed a team of more than 25 officers for acquiring chargeback process for Barclaycard UK, and a gamut of operations such as incentives, ratings and processing Chargebacks
• Appointed as Key Member in process migration from Barclaycard UK, and travelled to UK for the same with 11 team members, and an Offshore SPOC to end for all IT related issues
• Automated the process post the analysis in the existing process, thereby increasing TAT and efficiency
• Worked on automating the system inputs with increased level of accuracy, resulting in a save of 1 FTE, and automating all the application ID’s, resulting savings of 0.5 FTE.

• Recognized as SME to train people & to test systems as required in future, and Information Security Champion for UAE Retail Banking Operations
• Certified as Train the Trainer for the organization, and White Belt for accomplishing the two projects
• Headed the operations teams engaged in ISO 27001 certification review, and working on policies & procedures related to Information Security Management & JML Process
• Developed an automated tool regarding the JML Process for 2 sites, across Chennai & NOIDA locations.

• Adjudged with Falcon Award for managing the complete process, and with ZERO-D” Award for No Errors
• Led the User Acceptance Testing (UAT) and Functional Testing for CITI bank applications that were used for managing Credit cards disputes (PAYWARE)
• Designed and generated retrieval request, chargeback letter generation templates for Merchants from Germany and Philippines.

Engaging in Project based environment

Delivering technology solutions through business analysis and project management.

Engaging with Business and Technology to understand the requirements and managing Projects

Engaging in Budget and resource allocation