Mangaladasan Pandian

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.

Alshaya Group is the Giant Retailer in Middle East, Russia, Turkey, Poland and Chezk Republic has 4000+ retail outlets with 40K+ employees. Kuwait head office is the IT Environments which cater the IT support for all branches.

I was starting my career as "Desktop Support Specialist" and promoted as the following positions over 21+ years of working expereice.

System Administrator

Senior System Administrator

Supervisor - IT Infrastructure

Manager - IT Infrastructure

IT - Environment Manager.

During this period, I was handling multiple roles of IT-Infrastructure,Data Center Administration, IT Infosec System Manager, IT Transformation Manager, IT-Environment Manager etc.,

• Field support of Acer PCs, Entry level Acer Servers, Epson professional Printers, Plotters, Lan based Ethernet cabling, Novel Netware infrastructure setup and support.

Sales and Service of PCs, Peripherals and Monitors.

Service Consultant for Petrol Chemical Industries,Kuwait Oil Company to take care of their IT Network Infrastructure (on contract basis)

Field support of Tatung PCs and Peripherals for the corporate clients and Ministries in Kuwait

Line Printers support for Ministry of Finance,Kuwait

Joined as the Hardware Engineer.

Deputed as the Wave Soldering Technecian in PC production environment to produce various populated PCB boards from the scrtch to the final unit as a functional PC till the QC Certified.

Later moved to Service Department as the Service Co-ordinator to handle filed engineers and support services

Later transfered to Delhi Branch and Service Manager to support NIC to manage the 1000s of PCs are installed all over the various ministries in the capital of India.

Later transfer back to Chennai Perungudi Factory to supervise the SMD based soldering of Motherboards and daughter boards.

Then shifted to Fujitsu Dotmatrix Printer production environment to supervise the production.

Overall gained the expereice of the entire PC and Peripheral manufacturing and played various roles