Mangalam P N

• Collaborate with senior management and stakeholders to define project scope, requirements, and deliverables, ensuring alignment with business objectives.
• Conduct thorough analysis of existing systems and processes, identifying areas for improvement and providing actionable recommendations.
• Lead the design, development, and implementation of technology solutions tailored to the shipping industry, enhancing operational efficiency, and streamlining business processes.
• Oversee the end-to-end project lifecycle, including requirements gathering, solution design, testing, deployment, and post-implementation support.
• Facilitate communication between technical teams and business units to ensure successful project delivery and user adoption.
• Manage and mentor junior consultants and technical staff, providing guidance and support to foster professional development.

Key Achievements:

• Implemented a comprehensive process overhaul that improved operational efficiency by 25%, resulting in significant cost savings, and enhanced asset utilization.

• Managed sprints and releases while tracking progress against goals.
• Identified opportunities to improve existing products through A and B testing experiments.
• Maintained documentation related to the product lifecycle such as release notes, bug reports, and feature requests.

• Analysed business requirements and translated them into technical specifications for development and implementation of shipping solutions.

• Coordinated with Regional offices to ensure customer enhancement requirements are translated to reality in minimum possible time.
• Developed and delivered training programs for end-users to ensure effective utilization of new systems and technologies.
• Monitored project progress, identified risks, and implemented mitigation strategies to ensure timely and successful delivery.

Key Achievements:

• Assisted in developing and materializing the idea of automated booking confirmations or instant booking confirmations by coordinating various cross functional technical and business units.
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• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Created detailed process flows and user stories to document system requirements and design solutions.

• Led a Production support team through Faster Time to market model, a paradigm shifts from Monolithic architecture to Agile model deliveries.
• Spearheaded the integration of Move to Cloud operation and managed Incident management during Hyper-care.
• Assisted in the development and testing of new applications, ensuring they met business needs and performance standards.

Key Achievements:

• Identified and implemented process improvements that reduced order processing time by at least 20 %.