Mangangleima Chanu

Assistant Manager(Individual Contributor) in the Global Client Executive Refresh (Global Refresh KYC Process) with the following primary responsibilities:

• Compiling reports for the team and managing various administrative tasks
• Addressing escalation cases
• Providing support on the floor as a Subject Matter Expert
• Provide updates and training sessions for the team
• Engaging with onshore stakeholders through calls and service updates
• Conducted thorough analysis of customer data to identify and mitigate Money Laundering activities.
• Performed comprehensive risk assessments within the bank's product offerings
• Coordinated with other departments to ensure AML compliance standards were met.

Key Achievements:

• In 2023, a new team of 30 headcounts were established for Global Market Clients, with me serving as the Subject Matter Expert. I effectively trained the team and ensured the timely completion of the 2023 KYC Cases. As a result of this project, I received a promotion to Assistant Manager.
• Optimized the process to comply with AML tool and successfully executed the changes.
• Contributed to the testing team for the "Requirement Management Tool" automation project, where all feedback was effectively integrated and is now in operation.
• Participated in the testing of a new AML tool, focusing on dummy accounts to pinpoint areas for improvement. Suggestions were taken into account and enhancements were made and implemented.
• Engaged in a Time and Motion Study (similar to UAT), which is currently ongoing.

• Assist customer to recover the money from the merchant
• Analyses the evident sent by the credit card user
• To analyses if the chargeback are valid
• Contact the cardholder if further evident require

• Assist customer with research on flight and hotel
• Booking flight, hotel and package
• Cross selling
• Online assistant