Retail professional with 10+ years of Frontline experience, creative enthusiastic, traveler. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
RP Goenka, Natures Basket
Current - Current
Achieve growth and hit sales targets by successfully managing the sales team {20 Cr Annual}
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Develop goals and objectives that tend to growth and prosperity
Design and implement business plans and strategies to promote the attainment of goals
Ensure that the company has the adequate and suitable resources to complete its activities (e.g
People, material, equipment etc.)
Organize and coordinate operations in ways that ensure maximum productivity
Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
Maintain relationships with partners/vendors/suppliers
Gather, analyze and interpret external and internal data and write reports
Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assess overall company performance against objectives
Represent the company in events, conferences etc
Ensure adherence to legal rules and guidelines.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Business Manager
Godrej Natures Basket
01.2017 - 01.2019
Being Actively Present On The work Floor At all times
Taking Full responsibility in solving customer complaints
Inventory management, product ordering, organizing, and ensuring the store is set For Customers
Handling the team size of 48-50, CSE, & Department Managers
Preparing daily sale reports and other reports, operating SAP and doing GRN
Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
Ensuring that the entire Food Safety SOP Are followed
Provide necessary training to the CSA and the store Cashiers
Knowledge development of every single staff about the company’s vision and the product knowledge
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Streamlining daily procedures and minimizing discrepancy
Recognizing customers and providing the best service standards in the industry
Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
Lead my team and be responsible
Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
Learn as you grow.
Senior Department Manager
Godrej Natures Basket
01.2016 - 01.2017
Being Actively Present On The work Floor At all times
Taking Full responsibility in solving customer complaints
Inventory management, product ordering, organizing, and ensuring the store is set For Customers
Handling the team size of 48-50, CSE, & Department Managers
Preparing daily sale reports and other reports, operating SAP and doing GRN
Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
Ensuring that the entire Food Safety SOP Are followed
Provide necessary training to the CSA and the store Cashiers
Knowledge development of every single staff about the company’s vision and the product knowledge
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Streamlining daily procedures and minimizing discrepancy
Recognizing customers and providing the best service standards in the industry
Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
Lead my team and be responsible
Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
Learn as you grow.
Department Manager
Godrej Natures Basket
01.2013 - 01.2016
Being Actively Present On The work Floor At all times
Taking Full responsibility in solving customer complaints
Inventory management, product ordering, organizing, and ensuring the store is set For Customers
Handling the team size of 48-50, CSE, & Department Managers
Preparing daily sale reports and other reports, operating SAP and doing GRN
Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
Ensuring that the entire Food Safety SOP Are followed
Provide necessary training to the CSA and the store Cashiers
Knowledge development of every single staff about the company’s vision and the product knowledge
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Streamlining daily procedures and minimizing discrepancy
Recognizing customers and providing the best service standards in the industry
Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
Lead my team and be responsible
Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
Learn as you grow.
Front Desk Executive
Blue Dolphin INN &Resorts
05.2012 - 12.2012
Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests requirements and inquires
Actively listen and resolve guests complaints
Welcome and escort VIP guests and special guests from driveway to assigned rooms
Making and change in room assignment according to guest requirements
Coordinate and manage communication between guests and staff and follow up to ensure complete
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhere to
Provide outstanding services and ensure guest satisfaction
Creating a wow experience for a guest
Doing something special for an anniversary, honeymoon and birthday guest.
Education
SSC -
Singhad Spring Dale School
Corporate Post Graduate Diploma In Business Management -
Symbiosis Institute of Management
Pune, Maharashtra
01.2017
Bachelor In Hotel Management And Catering Technology -
MSIHMCT
Pune, Maharashtra
01.2012
HSC in vocational subject (bakery and confectionery) -
MSIHMCT
Pune, Maharashtra
01.2008
Skills
Loss Prevention
Partnership Building
Supply Ordering
POS Systems
Team Development
Retail Inventory Management
Operations Management
Customer Service Management
Loss Prevention Procedures
Accomplishments
Awarded Best Department Manager For year 2016-2017 Across Pan India
Awarded best employee of the month at Godrej Natures Basket, not just once but many times.
Been rated number 5 for outstanding performance of the year in annual appraisals 2014-2015
Been rated number 4 for superior performance in the year 2015-2016
Also won the best platter making award across pan India level at Godrej Natures Basket in 2015
Been rated number 4 for superior performance in the year 2017-2018