Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic
Mangesh Bankar

Mangesh Bankar

Pune

Summary

Retail professional with 10+ years of Frontline experience, creative enthusiastic, traveler. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

RP Goenka, Natures Basket
Current - Current
  • Achieve growth and hit sales targets by successfully managing the sales team {20 Cr Annual}
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Develop goals and objectives that tend to growth and prosperity
  • Design and implement business plans and strategies to promote the attainment of goals
  • Ensure that the company has the adequate and suitable resources to complete its activities (e.g
  • People, material, equipment etc.)
  • Organize and coordinate operations in ways that ensure maximum productivity
  • Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
  • Maintain relationships with partners/vendors/suppliers
  • Gather, analyze and interpret external and internal data and write reports
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assess overall company performance against objectives
  • Represent the company in events, conferences etc
  • Ensure adherence to legal rules and guidelines.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Assistant Business Manager

Godrej Natures Basket
01.2017 - 01.2019
  • Being Actively Present On The work Floor At all times
  • Taking Full responsibility in solving customer complaints
  • Inventory management, product ordering, organizing, and ensuring the store is set For Customers
  • Handling the team size of 48-50, CSE, & Department Managers
  • Shift handling, staff management, preparing duty roaster, shift operations
  • Preparing daily sale reports and other reports, operating SAP and doing GRN
  • Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
  • Ensuring that the entire Food Safety SOP Are followed
  • Provide necessary training to the CSA and the store Cashiers
  • Knowledge development of every single staff about the company’s vision and the product knowledge
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Streamlining daily procedures and minimizing discrepancy
  • Recognizing customers and providing the best service standards in the industry
  • Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
  • Lead my team and be responsible
  • Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
  • Learn as you grow.

Senior Department Manager

Godrej Natures Basket
01.2016 - 01.2017
  • Being Actively Present On The work Floor At all times
  • Taking Full responsibility in solving customer complaints
  • Inventory management, product ordering, organizing, and ensuring the store is set For Customers
  • Handling the team size of 48-50, CSE, & Department Managers
  • Shift handling, staff management, preparing duty roaster, shift operations
  • Preparing daily sale reports and other reports, operating SAP and doing GRN
  • Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
  • Ensuring that the entire Food Safety SOP Are followed
  • Provide necessary training to the CSA and the store Cashiers
  • Knowledge development of every single staff about the company’s vision and the product knowledge
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Streamlining daily procedures and minimizing discrepancy
  • Recognizing customers and providing the best service standards in the industry
  • Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
  • Lead my team and be responsible
  • Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
  • Learn as you grow.

Department Manager

Godrej Natures Basket
01.2013 - 01.2016
  • Being Actively Present On The work Floor At all times
  • Taking Full responsibility in solving customer complaints
  • Inventory management, product ordering, organizing, and ensuring the store is set For Customers
  • Handling the team size of 48-50, CSE, & Department Managers
  • Shift handling, staff management, preparing duty roaster, shift operations
  • Preparing daily sale reports and other reports, operating SAP and doing GRN
  • Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
  • Ensuring that the entire Food Safety SOP Are followed
  • Provide necessary training to the CSA and the store Cashiers
  • Knowledge development of every single staff about the company’s vision and the product knowledge
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Streamlining daily procedures and minimizing discrepancy
  • Recognizing customers and providing the best service standards in the industry
  • Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
  • Lead my team and be responsible
  • Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
  • Learn as you grow.

Front Desk Executive

Blue Dolphin INN &Resorts
05.2012 - 12.2012
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests requirements and inquires
  • Actively listen and resolve guests complaints
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms
  • Making and change in room assignment according to guest requirements
  • Coordinate and manage communication between guests and staff and follow up to ensure complete
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhere to
  • Provide outstanding services and ensure guest satisfaction
  • Creating a wow experience for a guest
  • Doing something special for an anniversary, honeymoon and birthday guest.

Education

SSC -

Singhad Spring Dale School

Corporate Post Graduate Diploma In Business Management -

Symbiosis Institute of Management
Pune, Maharashtra
01.2017

Bachelor In Hotel Management And Catering Technology -

MSIHMCT
Pune, Maharashtra
01.2012

HSC in vocational subject (bakery and confectionery) -

MSIHMCT
Pune, Maharashtra
01.2008

Skills

  • Loss Prevention
  • Partnership Building
  • Supply Ordering
  • POS Systems
  • Team Development
  • Retail Inventory Management
  • Operations Management
  • Customer Service Management
  • Loss Prevention Procedures

Accomplishments

  • Awarded Best Department Manager For year 2016-2017 Across Pan India
  • Awarded best employee of the month at Godrej Natures Basket, not just once but many times.
  • Been rated number 5 for outstanding performance of the year in annual appraisals 2014-2015
  • Been rated number 4 for superior performance in the year 2015-2016
  • Also won the best platter making award across pan India level at Godrej Natures Basket in 2015
  • Been rated number 4 for superior performance in the year 2017-2018

Languages

English, Hindi, and Marathi

Personal Information

  • Date of Birth: 08/08/1989
  • Nationality: Indian
  • Marital Status: Single

Hobbies and Interests

Travelling, Listening Music, observing people, Baking, Cooking, swimming

Disclaimer

I hereby declare the above written particulars are true to the best of my knowledge and belief. 04/12/2020

Timeline

Store Manager

RP Goenka, Natures Basket
Current - Current

Assistant Business Manager

Godrej Natures Basket
01.2017 - 01.2019

Senior Department Manager

Godrej Natures Basket
01.2016 - 01.2017

Department Manager

Godrej Natures Basket
01.2013 - 01.2016

Front Desk Executive

Blue Dolphin INN &Resorts
05.2012 - 12.2012

SSC -

Singhad Spring Dale School

Corporate Post Graduate Diploma In Business Management -

Symbiosis Institute of Management

Bachelor In Hotel Management And Catering Technology -

MSIHMCT

HSC in vocational subject (bakery and confectionery) -

MSIHMCT
Mangesh Bankar