Mangesh Bankar
Pune
Summary
Retail professional with 10+ years of Frontline experience, creative enthusiastic, traveler. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
RP Goenka, Natures Basket
Current - Current
- Achieve growth and hit sales targets by successfully managing the sales team {20 Cr Annual}
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Develop goals and objectives that tend to growth and prosperity
- Design and implement business plans and strategies to promote the attainment of goals
- Ensure that the company has the adequate and suitable resources to complete its activities (e.g
- People, material, equipment etc.)
- Organize and coordinate operations in ways that ensure maximum productivity
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
- Maintain relationships with partners/vendors/suppliers
- Gather, analyze and interpret external and internal data and write reports
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assess overall company performance against objectives
- Represent the company in events, conferences etc
- Ensure adherence to legal rules and guidelines.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Business Manager
Godrej Natures Basket
2017.01 - 2019.01
- Being Actively Present On The work Floor At all times
- Taking Full responsibility in solving customer complaints
- Inventory management, product ordering, organizing, and ensuring the store is set For Customers
- Handling the team size of 48-50, CSE, & Department Managers
- Shift handling, staff management, preparing duty roaster, shift operations
- Preparing daily sale reports and other reports, operating SAP and doing GRN
- Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
- Ensuring that the entire Food Safety SOP Are followed
- Provide necessary training to the CSA and the store Cashiers
- Knowledge development of every single staff about the company’s vision and the product knowledge
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Streamlining daily procedures and minimizing discrepancy
- Recognizing customers and providing the best service standards in the industry
- Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
- Lead my team and be responsible
- Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
- Learn as you grow.
Senior Department Manager
Godrej Natures Basket
2016.01 - 2017.01
- Being Actively Present On The work Floor At all times
- Taking Full responsibility in solving customer complaints
- Inventory management, product ordering, organizing, and ensuring the store is set For Customers
- Handling the team size of 48-50, CSE, & Department Managers
- Shift handling, staff management, preparing duty roaster, shift operations
- Preparing daily sale reports and other reports, operating SAP and doing GRN
- Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
- Ensuring that the entire Food Safety SOP Are followed
- Provide necessary training to the CSA and the store Cashiers
- Knowledge development of every single staff about the company’s vision and the product knowledge
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Streamlining daily procedures and minimizing discrepancy
- Recognizing customers and providing the best service standards in the industry
- Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
- Lead my team and be responsible
- Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
- Learn as you grow.
Department Manager
Godrej Natures Basket
2013.01 - 2016.01
- Being Actively Present On The work Floor At all times
- Taking Full responsibility in solving customer complaints
- Inventory management, product ordering, organizing, and ensuring the store is set For Customers
- Handling the team size of 48-50, CSE, & Department Managers
- Shift handling, staff management, preparing duty roaster, shift operations
- Preparing daily sale reports and other reports, operating SAP and doing GRN
- Smooth customer operations, customer complaints, and customer loyalty, customer satisfaction
- Ensuring that the entire Food Safety SOP Are followed
- Provide necessary training to the CSA and the store Cashiers
- Knowledge development of every single staff about the company’s vision and the product knowledge
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Streamlining daily procedures and minimizing discrepancy
- Recognizing customers and providing the best service standards in the industry
- Optimizing and getting out the most from the staff and recognizing their talent and giving them the best suitable work so as to increase the productivity
- Lead my team and be responsible
- Keeping staff happy in return customers will go back happy, maintaining a positive work culture and be strict as and were necessary
- Learn as you grow.
Front Desk Executive
Blue Dolphin INN &Resorts
2012.05 - 2012.12
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests requirements and inquires
- Actively listen and resolve guests complaints
- Welcome and escort VIP guests and special guests from driveway to assigned rooms
- Making and change in room assignment according to guest requirements
- Coordinate and manage communication between guests and staff and follow up to ensure complete
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhere to
- Provide outstanding services and ensure guest satisfaction
- Creating a wow experience for a guest
- Doing something special for an anniversary, honeymoon and birthday guest.
Education
SSC -
Singhad Spring Dale School
Corporate Post Graduate Diploma In Business Management -
Symbiosis Institute of Management
Pune, Maharashtra01.2017
Bachelor In Hotel Management And Catering Technology -
MSIHMCT
Pune, Maharashtra01.2012
HSC in vocational subject (bakery and confectionery) -
MSIHMCT
Pune, Maharashtra01.2008
Skills
- Loss Prevention
- Partnership Building
- Supply Ordering
- POS Systems
- Team Development
- Retail Inventory Management
- Operations Management
- Customer Service Management
- Loss Prevention Procedures
Accomplishments
- Awarded Best Department Manager For year 2016-2017 Across Pan India
- Awarded best employee of the month at Godrej Natures Basket, not just once but many times.
- Been rated number 5 for outstanding performance of the year in annual appraisals 2014-2015
- Been rated number 4 for superior performance in the year 2015-2016
- Also won the best platter making award across pan India level at Godrej Natures Basket in 2015
- Been rated number 4 for superior performance in the year 2017-2018
Languages
English, Hindi, and Marathi
Personal Information
- Date of Birth: 08/08/1989
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
Travelling, Listening Music, observing people, Baking, Cooking, swimming
Disclaimer
I hereby declare the above written particulars are true to the best of my knowledge and belief. 04/12/2020
Timeline
Store Manager
RP Goenka, Natures Basket
Current - Current
Assistant Business Manager
Godrej Natures Basket
2017.01 - 2019.01
Senior Department Manager
Godrej Natures Basket
2016.01 - 2017.01
Department Manager
Godrej Natures Basket
2013.01 - 2016.01
Front Desk Executive
Blue Dolphin INN &Resorts
2012.05 - 2012.12
SSC -
Singhad Spring Dale School
Corporate Post Graduate Diploma In Business Management -
Symbiosis Institute of Management
Bachelor In Hotel Management And Catering Technology -
MSIHMCT
HSC in vocational subject (bakery and confectionery) -
MSIHMCT
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