MANGESH BHOGLE
Mumbai
Summary
Results-focused Manager with a distinguished track record from November 2021 to July 2023, specializing in guiding transformative customer experiences. Proficient in integrating data-driven insights with visionary leadership to drive sales growth and foster brand loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of Operations
Titan Company Ltd.
Bengaluru
04.2021 - 03.2023
- Leading the Omni-channel team with the responsibility of delivering a seamless and integrated customer experience across various channels and touchpoints.
- Led the formulation and execution of the Omni Channel strategy, resulting in a 25% increase in online sales and a 15% rise in in-store foot traffic.
- Worked alongside IT department to optimize company's e-commerce platform, resulting in an improved online shopping experience and increased conversion rates.
- Worked closely with cross-functional teams to integrate online and offline channels, ensuring consistent messaging and a seamless customer experience.
- Managed day-to-day operations to consistently meet high levels of customer satisfaction.
- Provided guidance for tasks and projects to staff members in order to maintain effective communication among them.
Store In Charge
Titan Company Ltd.
Mumbai
11.2010 - 04.2021
- Oversaw comprehensive store operations, including sales and marketing, staff management, inventory management, and compliance.
- Instrumental in steering store growth from a -22% decline to a positive 2%.
- Conducted rigorous governance with software such as POS, CRM, and SAP.
- Implemented strategies to improve customer satisfaction ratings.
- Organized eye-testing camps within the catchment area to boost store visibility and increase foot traffic.
CSR (Customer Support Representative)
Epicentre Technologies Pvt. Ltd.
Mumbai
03.2008 - 07.2010
- Utilized expertise in the recovery sector of Applied Bank's international operations to deliver financial advice, establish payment schedules, and offer technical support for IT systems.
- Ensured compliance with policy regulations and coordinated with internal departments.
- Identified customer needs and provided appropriate solutions.
Education
Bachelor Of Commerce - Commerce
Commercial University Ltd.
Mumbai, Maharashtra03.2008
Skills
- Communication
- Contact Centre Management
- Team Management
- Interpersonal Skills
- Operations Management
- Process Improvement
- Customer Service
- Customer Satisfaction
Professional Highlights
- Successfully reversed a -22% de-growth trend in the Titan Eye Plus Store, achieving a positive 2% growth.
- Acknowledged as a Catalyst for Excellence by Tanishq Management, honored with the prestigious Dream Team Award.
Personal Information
- Date of Birth: 01/07/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Awards
Catalyst for Excellence, Tanishq Management, Earned the prestigious Dream Team Award for orchestrating visionary strategies that ignited unprecedented growth in customer engagement.
Hobbies and Interests
- Observing
- Listening to Music
- Learning new things & Implementing
- Making new friends
- Solving Problems
Disclaimer
I, Mangesh Bhogle, hereby declare that the information contained herein is true and correct to the best of my knowledge.
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
Pursuing Data Science Course from Online learning platform INTTRVU.ai
Timeline
Manager of Operations
Titan Company Ltd.
04.2021 - 03.2023
Store In Charge
Titan Company Ltd.
11.2010 - 04.2021
CSR (Customer Support Representative)
Epicentre Technologies Pvt. Ltd.
03.2008 - 07.2010
Bachelor Of Commerce - Commerce
Commercial University Ltd.
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