SaaS
Open To Work
Hi, I’m
MANGESH BULKAR
Director Of Engineering
Nagpur,MH
Work Preference
Summary
Director of Engineering with 16+ years of experience in software engineering, ecommerce, VoIP, SaaS platforms, and custom web application development. Skilled in leading globally distributed teams of 45+ engineers to deliver scalable, secure, and high-performance applications. Expertise in cloud platforms (AWS, Azure, GCP), SaaS, PaaS, microservices architecture, DevOps, CI/CD pipelines, and SDLC methodologies (Agile, Scrum, Kanban). Strong background in project architecture, system design, release management, code reviews, and performance optimization. Proven ability to collaborate with executives and stakeholders (CTO, VP, Product Managers) to align technology strategy with business goals. Experienced in capacity management, project estimation, ISO 27001 compliance, and incident management.
Overview
16
years of professional experience
3
Languages
Work History
Convoso Tech International
Director of Engineering, Software Engineering
03.2026 - Current
Job overview
- Lead the development and evolution of AI based SaaS Call Center applications (web, voice, SMS) for global clients.
- Oversee daily activities of a high-performing globally distributed multiple engineering team, fostering innovation and delivery excellence.
- Coach Engineering Managers and Technical Leads to become effective leaders.
- Drive adoption of AI tools such as GitHub Copilot, Cursor, Claude Code, and Codex.
- Ensure compliance with SOC 2, GDPR, HIPAA, ISO 27001, and other standards.
- Review and approve architecture and system design for scalable, secure, and reliable platforms.
- Ensuring excellence in delivery, and encouraging continuous learning and professional development.
- Contribute to the development and execution of the engineering strategy, focusing on future offerings, technology initiatives, and capability building in alignment with the company's vision, objectives, and long-term customer needs.
- Own the resolution of customer-specific service delivery challenges by acting as the senior escalation point, driving timely remediation through effective 'get well' plans.
Medallia
Senior Manager, Software Engineering
10.2024 - 03.2026
Job overview
- Lead the development and evolution SaaS online survey application hosted on AWS, enabling multi-channel feedback (web, voice, SMS) for global clients.
- Provide strategic and operational leadership to a high-performing engineering team, driving innovation, engineering excellence, and successful product delivery.
- Partner with Product Managers to define roadmaps and prioritize work.
- Improve code quality through peer reviews, automated testing, and CI/CD.
- Own engineering execution and delivery of strategic initiatives.
- Provide technical leadership in key architectural decisions to improve scalability, reliability, and performance.
Convoso Tech InternationalVadodara
Senior Engineering Manager
01.2024 - 09.2024
Job overview
- Directed 30+ globally distributed engineers across development, QA, DevOps, and project management teams to deliver a VoIP Telephony SaaS product with AI-driven features, ensuring product quality, scalability, and timely milestones.
- Managed backlog prioritization, sprint planning, and daily standups within Agile methodology, aligning engineering deliverables with business objectives.
- Collaborated with cross-functional teams (Product, Customer Success, QA, DevOps) to ensure transparency, effective communication, and timely project reporting.
- Defined and monitored KPIs to track engineering productivity, product stability, and process efficiency.
- Partnered with leadership to scale engineering capacity in line with business growth, proactively addressing dependencies, risks, and technical debt.
Valethi Technologies LLPNagpur
Technical (IT) Manager
04.2018 - 12.2023
Job overview
- Managed 40+ team members, multiple projects, DevOps automation, and architecture planning.
- Lead the design, development, and delivery of scalable, secure, and high-performance software solutions.
- Provide technical direction and architectural guidance to engineering teams.
- Plan, estimate, and deliver software projects on time and within scope.
- Oversee the full Software Development Lifecycle (SDLC), from requirements gathering to production deployment.
- Manage applications deployed on AWS, Azure, or Google Cloud Platform.
- Ensure compliance with industry standards such as SOC 2, GDPR, HIPAA, or ISO 27001.
Ascent Business SolutionsNagpur
Sr. Software Engineer
06.2015 - 04.2018
Job overview
- Designed, developed, and maintained scalable web applications, RESTful APIs, mobile applications, and real-time chat solutions using modern software development practices. Managed web, desktop, and mobile project teams.
- Developed and integrated backend services, APIs, and database-driven applications to improve system functionality and performance.
Just WebsiteNagpur
Sr. Web Developer
01.2014 - 06.2015
Job overview
- Lead cross-functional development teams delivering web, desktop, and mobile applications, ensuring timely and high-quality project execution.
- Developed and integrated backend services, APIs, and database-driven applications to improve system functionality and performance.
AMK Web SolutionsNagpur
PHP Programmer
02.2013 - 12.2013
Job overview
- Built responsive, database-driven web applications and integrated third-party APIs, payment gateways, and authentication services.
Salt Lake SMS Pvt. Ltd.Nagpur
HTML Programmer
12.2010 - 01.2013
Job overview
- Developed and maintained custom hotel booking and affiliate management applications using Magento, PHP, and MySQL, delivering scalable, database-driven solutions tailored to business requirements.
Education
RTMNU
Post Graduate Diploma from Computer Commercial Application
01.2011
University Overview
RTMNU
Bachelor of Arts
01.2007
University Overview
Skills
- Team structure management
- Software design
- Continuous integration
- Budget development
- Resource allocation optimization
- Client relationship management
- Requirements analysis
- Project management
- Customer engagement
- Technical consulting
- Engineering leadership
- Performance optimization
- System architecture
- Software development lifecycle
- Technical leadership
- Cross-functional team leadership
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
E-commerce
Web Application
Enterprise Software Development
API Development
System Design
Interests
Cricket
Tracking
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Additional Information
Additional Information
CAREER TRANSITION & AVAILABILITY
Currently exploring new opportunities following my organization's decision to wind down software development operations in India, resulting in a company-wide workforce reduction that impacted my role. I am available to join immediately and am open to relocation, remote, or hybrid opportunities. I am particularly interested in engineering leadership roles where I can leverage my 16+ years of software engineering experience and 7+ years of engineering management experience to build high-performing teams and scalable SaaS platforms.
Timeline
Director of Engineering, Software Engineering
Convoso Tech International
03.2026 - Current
Senior Manager, Software Engineering
Medallia
10.2024 - 03.2026
Senior Engineering Manager
Convoso Tech International
01.2024 - 09.2024
Technical (IT) Manager
Valethi Technologies LLP
04.2018 - 12.2023
Sr. Software Engineer
Ascent Business Solutions
06.2015 - 04.2018
Sr. Web Developer
Just Website
01.2014 - 06.2015
PHP Programmer
AMK Web Solutions
02.2013 - 12.2013
HTML Programmer
Salt Lake SMS Pvt. Ltd.
12.2010 - 01.2013
RTMNU
Post Graduate Diploma from Computer Commercial Application
RTMNU
Bachelor of Arts