Mangesh Deshmukh
Mumbai
Summary
With over 15 years of experience in Pre-Sales, Inside Sales Management, Account Management, Business Development, and Customer Success Management, I specialize in being a strategic partner for customers throughout their digital transformation journey. As the primary contact, I build strong relationships, listen empathetically to customer needs, and collaborate with teams to share ideas and solutions. Skilled in creating customized presentations and demonstrations, I exceed sales targets and secure key accounts. I bring a proven track record of success and a commitment to delivering results.
Overview
18
18
years of professional experience
Work History
Senior Manager - Customer Success
simplecrm.com
Nagpur
09.2023 - Current
- As a Customer Success Manager at SimpleCRM, my primary role revolves around ensuring the success and satisfaction of our valued clientele
- Serve as the primary point of contact for SimpleCRM customers, fostering strong and lasting relationships
- Act as an advocate for customers within the organization, effectively communicating their needs and feedback to the relevant teams
- Provide personalized support and guidance to customers throughout their engagement with SimpleCRM
- Proactively address customer concerns and provide solutions to ensure their success and satisfaction
- Generate more business from existing customers by identifying opportunities for upselling and cross-selling.
General Manager of Sales
simplecrm.com
Nagpur
09.2022 - 10.2023
- Led sales operations, setting strategies to drive revenue growth
- Managed a high-performing sales team, ensuring targets were met
- Cultivated strong client relationships to enhance satisfaction and retention
- Optimized sales processes for efficiency and customer experience
- Explored new business opportunities to expand market reach
- Managed sales budgets and ensured compliance with regulations
- Identified and pursued new business opportunities, partnerships, and channels to expand market reach and revenue streams
- Orchestrated end-to-end sales processes from RFP to deal closure.
General Manager Pre Sales
simplecrm.com
Nagpur
03.2021 - 09.2022
- Leading pre-sales activities as General Manager (GM), involving strategizing and planning sales approaches, coordinating with various departments to gather necessary information, and crafting compelling proposals tailored to client needs
- Creating customized instances and delivering tailored presentations and demonstrations to prospective clients, showcasing product features and benefits specific to their needs and objectives
- Generating collateral aimed at highlighting competitive advantages against competitors, enabling the sales team to effectively address objections and differentiate our offerings in the market
- Nurturing client relationships and conducting negotiations to facilitate successful deal closures
- Analyzing market trends and competitor activities to identify opportunities for business growth and competitive advantage
- Preparing PowerPoint presentations for sales demos, ensuring clarity, professionalism, and alignment with client requirements.
Sr CRM Consultant/ Sales Leader
simplecrm.com
Mumbai Area
11.2014 - 03.2021
- Understanding & Analyzing pain points of customers and suggesting accurate solutions and helping customers meet their business objectives as a technology partner
- Responsible for Sales Activities for Asia Pacific Region
- Maintain, enhance and create highly relevant demo environments for different verticals especially in Banking, Insurance, Call Center and Education sectors for different business scenarios that precisely meets customer requirements
- Working closely with partner organizations to ensure timely and high-quality response of POC / RFI / RFPs for Opportunity Conversion
- Implement small and medium-size SimpleCRM Projects
- Maintain relationship with on-board customers for account management and suggesting solutions and sharing best practices from time to time
- End-user and administration product training for the customer.
CRM Advocate
Bhea Technologies Pte. Ltd.
05.2011 - 11.2014
- Gather requirements and design the solution architecture for clients, and act as a point of contact between developers and client stakeholders for code-level and GUI level business process customizations in SugarCRM editions
- Improve business process efficiency for clients through the addition of features to Vanilla instance of SugarCRM
- Preparing, planning and executing business development strategy for marketing
- Market Analysis: Tapping potential customers for CRM in the market
- Analyzing customer requirements and suggesting SugarCRM solution to them
- Conducting Webinar, Online Meetings, one on one customized product demos
- Reporting to Management on Business Development activities and business generated
- Handling and resolving customer support queries.
Sr Executive Operations
Capita
Pune Area
09.2008 - 05.2010
- Successfully migrated 6 processes from Glasgow, United Kingdom
- Working on Oracle Financial E-Business Suites (11i) an ERP platform, IBM Mainframes, Image System, Workflow systems, and various other internal applications
- Contacting business units onshore for resolving issues or any other query resolution
- Quality Check and ensuring delivery performance
- Reconciling and auditing entries and bring it to closure by resolving and submit the report
- Completing Daily, Weekly & Monthly Reports within the accepted TAT as per the SLA
- Trained other team members on it as a part of knowledge transfer
- Prepared and documented Procedure Manuals for the same.
Associate
KPIT Cummins Infosystems Limited
Pune Area
11.2006 - 09.2008
- End to end working on the claims processing for the client
- Responded to inquiries coming from Clients Mangers & Sub Custodians worldwide
- Comparison and audit of the statements of the branches with those of the corporate Paid in currencies as requested by Clients, which requires Foreign Exchange & Currency Movement
- SPOC for one of the sub-teams within the team
- Responsibilities include the tracking of the inputs, the output, and the adherence to the set client requirements, MIS reporting, and dashboard generation
- Maintained Error Log.
Education
Master's Degree - Business/Commerce, General
Nagpur University
01.2005
Bachelor's Degree - Business/Commerce, General
Nagpur University
01.2003
High School -
Saraswati Vidyalaya Nagpur
01.2000
Skills
- Cross-Selling
- Upselling
- Teamwork
- Business Development management
- Pre Sales
- Lead Generation
- Account Management
Personal Information
Title: Senior Manager - Customer Success at simplecrm.com
Languages
- English, Full Professional
- Hindi, Native or Bilingual
- Marathi, Native or Bilingual
Awards
- Certificate of Recognition
- Performance Award
- Cheers Award
- Wow Team Award
Timeline
Senior Manager - Customer Success
simplecrm.com
09.2023 - Current
General Manager of Sales
simplecrm.com
09.2022 - 10.2023
General Manager Pre Sales
simplecrm.com
03.2021 - 09.2022
Sr CRM Consultant/ Sales Leader
simplecrm.com
11.2014 - 03.2021
CRM Advocate
Bhea Technologies Pte. Ltd.
05.2011 - 11.2014
Sr Executive Operations
Capita
09.2008 - 05.2010
Associate
KPIT Cummins Infosystems Limited
11.2006 - 09.2008
Master's Degree - Business/Commerce, General
Nagpur University
Bachelor's Degree - Business/Commerce, General
Nagpur University
High School -
Saraswati Vidyalaya Nagpur
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