MANGESH JAGDEV
Pune
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
IT Infrastructure Specialist
MDIndia Health Insurance TPA Private
2023.09 - Current
- Conducted thorough analysis of existing IT infrastructure, identifying areas for improvement.
- Effectively managed a remote workforce of 7,000 employees, driving productivity and ensuring operational excellence across the organization.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Installed, configured and maintained computer systems and network connections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Installed and configured computer systems and applications, leading to smoother operations.
- Supported remote users, ensuring seamless access to network resources.
- Provided [Type] support to [Type] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Optimized network functionality by effectively configuring routers, switches, and other network devices.
- Proficient in providing remote assistance and support using various tools and techniques to resolve issues for geographically dispersed users.
- Expertise in configuring and troubleshooting network protocols, IP addressing, and VPNs.
- Skilled in managing help desk ticketing systems and ensuring timely resolution of user-reported issues.
- Experienced in managing and configuring operating systems, including Windows, macOS, and Linux.
- killed in troubleshooting scanner issues, including connectivity problems, image quality issues, and software configuration errors.
- Knowledgeable in configuring and managing network printers, including setting up IP addresses, network sharing, and access controls.
- Proficient in diagnosing and resolving common printer issues such as paper jams, connectivity problems, print quality defects, and driver errors.
- Skilled in configuring network switches, including setting up VLANs, port security, and QoS policies to optimize network performance.
- Proficient in crimping Ethernet cables (Cat5e, Cat6, Cat6a, etc.) to create reliable network connections using RJ-45 connectors.
- Microsoft office 365 configuration
IT Support Engineer
Amphenol Interconnect India Pvt Ltd.
2022.03 - 2022.09
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
Education
MCA -
DY Patil College of MCA ,lohagaon
Pune, India07.2024
Pratap College ,Amalner
Amalner 06.2022
Skills
- System monitoring
- Data Center Operations
- Hardware troubleshooting
- Linux Operating System
- Backup and recovery
- Windows Operating System
- IT security protocols
- Problem-Solving
- Time Management
- Multitasking
- Active Listening
- Self Motivation
- Problem-solving aptitude
- System User Support
Travelling or Singing
I like to travel in another states and places
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Gujarati
Upper intermediate (B2)
Marathi
Advanced (C1)
Timeline
IT Infrastructure Specialist
MDIndia Health Insurance TPA Private
2023.09 - Current
IT Support Engineer
Amphenol Interconnect India Pvt Ltd.
2022.03 - 2022.09
MCA -
DY Patil College of MCA ,lohagaon
Pratap College ,Amalner
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