Summary
Overview
Work History
Education
Skills
Passportnumber
Personal Information
Training
Timeline
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MANGESH LAWANGARE

Assurance head Enterprise business
Navi Mumbai,Maharastra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Language

Work History

Program Manager Wi-Fi

Tata Teleservices (Maharashtra) Ltd
09.2013
  • Escalates decisions to executive sponsors as necessary
  • Responsible for a project operational efficiency in term of cost, quality, time and customer satisfaction
  • Actively pursues issue resolution, and communicates project status/issues to business stakeholders and operational management
  • Key contributor in terms of evolution of Service Delivery, objectives, reporting and analysis across the key process areas that govern the delivery model for effective quality control on project
  • Act as the key liaison across all functional areas, including business units, information technology and outside vendors
  • Continually monitors individual progress to insure meeting of specific deadlines
  • Coordinates changes of considerable consequences to the scope and schedule of the project
  • Driving the delivery management requirements of the Project
  • Responsible for Managing Profit & Loss of Project
  • Participates in departmental strategic and budgetary planning processes; prepares and administers work unit operating budget; provides recommendations on policies and goals desired; and implements new/revised programs according to established
  • Provides direction to project teams including assignment of individual responsibilities, tasks and technical functions
  • Leads and coordinates project update meetings and documents project status and issues.

Executive Network

Reliance Communications Limited
03.2006
  • Providing on line support for Hardware and software related problem for wire line
  • Interaction with Distributors, dealers, vendors & LCO (Local cable operator)
  • Provide training to Field service engineer for efficiently handling customer complaints
  • In building Copper Distribution Planning DLC (Digital loop carrier) Installation & Maintenance
  • On Service Module Based Services
  • Like POTS, ISDN, E1, Leased Line, ADSL Broadband Service Delivery using WIMAX Technology Have clear concepts of various types of cards (E1, BRI, FXS, SDT, SCM, PSM, PRM etc.) used in DLC
  • Working on CLARITY for day to day Operation Support & Systems (OSS) needs so as to track the Network built SOs, Service SOs, for raising PEs, PAs, tracking provisioning of services, Circuit details & Fault Management.

Senior Service Executive

ACI ASIA Ltd
03.2004
  • Provide training to new engineer for efficiently handling customer complaints
  • Defining and maintaining the setup & standard of the service as per the ISO rules and regulation
  • Handling a service team (A team of 10 engineers and 3 customer support executives) which caters the servicing needs of servicing
  • Leading weekly meeting with the engineers and customer support executives
  • Trouble shooting of Various Hardware problems at component level
  • Providing the on line support for Hardware and software related problem
  • Technically assisting the insurance surveyor
  • Bench testing of new products (Software and hardware)
  • Interaction with Distributors, dealers and vendors.

Assurance Head

Bharti Airtel Ltd
11.2018 - Current
  • Assurance Index for EGB, GB, and SMB customer Reduce complaints, with disproportionate focus on process & Input corrections
  • Product handle MPLS, IIL, ILP, and P2P on Wireline & IWAN network
  • Input actions - SDH to Packet, Copper to FTTH migration, Single to Dual ring homing
  • Continually monitors individual Zonal progress to insure meeting of specific deadlines for complaints and Sr’s
  • Coordinates changes of considerable consequences to the scope and schedule of the project
  • Participates in departmental strategic and budgetary planning processes; prepares and administers work unit operating budget; provides recommendations on policies and goals desired; and implements new/revised programs according to established
  • Preparing responsibility matrix, evolving scope of work, coordination and execution of the Project
  • Tracking SME Nodes, last mile OFC Ring and spur networks
  • Maintaining Network to ensure performance measures
  • Tracking for SPAN loss Low-High Optical Power/Span degraded TTs with circle operation team Daily follow ups with O&M, Infra & NOC team for close looping the open cases.

FR SME

Telesonic Network Ltd
11.2015 - 11.2019
  • Key contributor in terms of evolution of Service Delivery, objectives, reporting and analysis across the key process areas that govern the delivery model for effective quality control on day to day activity
  • Continually monitors individual Zonal progress to insure meeting of specific deadlines for complaints and Sr’s
  • Coordinates changes of considerable consequences to the scope and schedule of the project
  • Participates in departmental strategic and budgetary planning processes; prepares and administers work unit operating budget; provides recommendations on policies and goals desired; and implements new/revised programs according to established
  • Preparing responsibility matrix, evolving scope of work, coordination and execution of the Project
  • Daily follow ups with O&M, Infra & NOC team for close looping the open cases
  • Reducing complaints by using communication tools.

Territory Network Manager

TATA Communications Limited
11.2008 - 10.2015
  • Man-Management – Maintaining 99.99% Uptime of all sites through Field Engineer; providing them feedback/ guidance to ensure success Monitoring of the N/W utilization & taking the action to increase/decrease the resources Preventive & Corrective Maintenance & identification of problematic spots on the Network and coordination with AA/AD field staff
  • Vendor Management – Interfacing with OME/ SME Vendors Liaison with owners / neighbor’s to sort out issues/ problems/ thefts or any other contractual, legal issues being faced Resource Management– Cost Control; Ensuring Availability of resources; Control high consumption of Energy Trend Analysis & Reports Handling all kinds for escalations related to fixed line services pertaining to shifting’s, installations.

Senior Technical Support Officer

ZIP Telecom Ltd
03.2001 - 03.2004
  • Handling service center, which caters the servicing need of all India
  • Trouble shooting of Various Zipfone cards at component level
  • Technical data collection for daily reporting
  • Bench testing of new products (Software and hardware)
  • Provide training to Field service engineer for efficiently handling customer complaints
  • Presenting data on major card failures to higher Management in Monthly technical meet
  • Preparing latest Bill of material (BOMS) and circulating to all service engineers.

Field Engineer

SITI Telecom pvt ltd
07.1997 - 03.2001
  • Servicing of all types of Telephones (component level), Cordless Phones, EPABX & Fax Handling AMC Contracts of Telephone & EPABX
  • Suggest modifications & to implement the same on the field.

Education

Diploma in E&T -

Swami Vivekananda Polytechnic Chembur
Mumbai

B TECH in E&T -

Rajasthan Vidyapeeth University
Rajasthan

Skills

Teamwork and Collaboration

Customer Service

Friendly, Positive Attitude

Problem-Solving

Passportnumber

F5596361

Personal Information

  • Date of Birth: 07/11/1976
  • Marital Status: Married

Training

  • 15 days new product laptop training, Aci Plc, London, U.K.
  • Mac OS X Support Essentials V10.4 course, Apple Training

Timeline

Assurance Head

Bharti Airtel Ltd
11.2018 - Current

FR SME

Telesonic Network Ltd
11.2015 - 11.2019

Program Manager Wi-Fi

Tata Teleservices (Maharashtra) Ltd
09.2013

Territory Network Manager

TATA Communications Limited
11.2008 - 10.2015

Executive Network

Reliance Communications Limited
03.2006

Senior Service Executive

ACI ASIA Ltd
03.2004

Senior Technical Support Officer

ZIP Telecom Ltd
03.2001 - 03.2004

Field Engineer

SITI Telecom pvt ltd
07.1997 - 03.2001

Diploma in E&T -

Swami Vivekananda Polytechnic Chembur

B TECH in E&T -

Rajasthan Vidyapeeth University

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MANGESH LAWANGAREAssurance head Enterprise business