Mangesh Nikam
Pune
Summary
Senior Conversational AI Developer with extensive experience at Jaguar and Land Rover, focusing on generative AI and chatbot technologies. Proficient in Microsoft Bot Framework and Azure Cognitive Services, delivering innovative solutions that enhance user engagement. Committed to driving operational efficiency through advanced technology implementations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Conversational AI Developer
Jaguar and Land Rover
12.2022 - Current
- Built chatbot using LivePerson platform with Gen AI, LLM and ChatGPT for JLR.
Technical Lead
HCL
11.2021 - 12.2022
- Designed and executed 'Corey,' an intelligent chatbot incorporated with MS Teams and ServiceNow employing Microsoft Bot Framework V4, C#, and AI/ML capabilities like NLP, LUIS, and QnA to boost employee support and productivity
System Analyst
UST Global
08.2020 - 11.2021
- Engineered and launched 'OSCAR,' an advanced chatbot integrated with MS Teams and ServiceNow, utilizing Microsoft Bot Framework V4, C#, and AI/ML services such as NLP, LUIS, QnA, and Cognitive Services to deliver employee support and boost productivity
AI/ML Engineer
Cyclotron Group INC.
11.2019 - 08.2020
- Developed 'TeamsHub,' a customizable platform that enhanced Microsoft Teams functionality for various clients.
Integrated multiple AI-powered chatbots using Microsoft Bot Framework V4, C#, NLP, LUIS, QnA, and Cognitive Services.
Configured and deployed chatbots on client systems to meet specific needs.
Provided ongoing support and maintenance for chatbot solutions as required.
Consultant
Allstate Solution Private Limited
10.2018 - 11.2019
- Managed Blue Prism platform within Allstate's Artificial Intelligence Center of Excellence, ensuring operational efficiency through environment setup and license management.
Streamlined release processes, optimizing runtime resource utilization for peak performance.
Integrated ServiceNow security groups with Blue Prism roles to enhance security measures.
Supervised deployment and monitoring of chatbots for effective communication management in ServiceNow.
Oversaw deployment of multi-environment components using Jenkins and CloudFormation for seamless operations.
Developed Splunk dashboards, compiling autoscaling reports to deliver crucial performance insights.
Consultant
Allstate
10.2018 - 11.2019
- Oversaw deployment, monitoring, and production support for chatbots managing ServiceNow communications and auto-reply calls at Allstate, incorporating component deployment across multiple environments utilizing Jenkins and CloudFormation, developing Splunk dashboards, producing autoscaling and lambda function reports, and resolving component issues in production.
Software Developer
Infinity Data Technologies
11.2016 - 09.2018
- Automated back-office tasks while overseeing modules including HRMS, salary processing, loans, administrative functions, and sales operations.
Jr. Software Developer
More's.Info
08.2015 - 10.2016
- Designed 'Akruti Planner,' a Windows-based application employing .NET technologies for business process management, enabling seamless application integration, effective operation management, and automated back-office processes across technology, services, and human resources
Education
B.E - Computer Science and Engineering
SPCOE
Pune01.2014
Diploma -
M.S.B.T.E.
01.2011
SSC -
M.S.B.H.S.E.
Pune01.2006
Skills
- Generative AI and chatbots
- Artificial intelligence
- Azure cloud services
- Robotic process automation
- Microsoft Bot Framework
- Azure Cognitive Services
- Language understanding
- QnA Maker integration
- Microsoft Graph API
- LivePerson integration
- Blue Prism automation
- Lex and Lambda functions
- Reactjs development
- NET MVC framework
- C# programming
- JavaScript coding
- SQL Server management
- Cosmos DB administration
Languages
- English
- Hindi
Personal Information
- Date of Birth: 12/16/91
- Marital Status: Married
Certification
- SAFe 4 Agile Practitioners (4.6)
- .Net Certification
- Python for Data science and AI
Disclaimer
I hereby declare that the above information provided is true to the best of my knowledge.
Timeline
Sr. Conversational AI Developer
Jaguar and Land Rover
12.2022 - Current
Technical Lead
HCL
11.2021 - 12.2022
System Analyst
UST Global
08.2020 - 11.2021
AI/ML Engineer
Cyclotron Group INC.
11.2019 - 08.2020
Consultant
Allstate Solution Private Limited
10.2018 - 11.2019
Consultant
Allstate
10.2018 - 11.2019
Software Developer
Infinity Data Technologies
11.2016 - 09.2018
Jr. Software Developer
More's.Info
08.2015 - 10.2016
B.E - Computer Science and Engineering
SPCOE
Diploma -
M.S.B.T.E.
SSC -
M.S.B.H.S.E.
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