Mangesh Shinde

Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 4 years 10 Months of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

With experience handling networking concerns, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement in each job.

• 5 years of experience as a Technical Support Engineer with a solid understanding of Incident logging and tracking the ticket.
• Expertise in Applications Support, Customer Experience, Telecom.
• Expertise in Requirement Analysis, preparing Test Plans, Test Strategies, and raising JIRA.
• Knowledge of SQL language in cross-skill training and completed the course of Generative AI with Google-Bard, and Gen AI Studio.
• Worked on all phases of the Tech issue faced by customers requesting changes, Troubleshooting, implementing and supporting the process.
• Co-ordinate the workflow among team members and managed Cases deliverables like Business Requirement Document Reports and progress through regular meetings with internal stakeholders.
• Time Management - Excellent time management, communications, decision-making, leadership, and planning skills with the ability to learn quickly and multitask in a fast-paced environment.
• Excellent communication and presentation skills; Experience working with Advisers, Team Leads as well as senior management; Experience making Presentations to Senior Management.
• Possess leadership, and problem-solving abilities, good analytical skills, good verbal and written communication, and good interpersonal skills with an ability to work as a committed individual and motivated team player.
• Possess experience in working on concurrent processes in very demanding and high-pressure situations.

• Date of Birth: 05/15/93
• Nationality: Indian