Manglesh Tiwari
Assistant manager
Delhi,Delhi
Summary
- Address: E-349 New Ashok Nagar Delhi – 110096. Proven Excellence in Corporate Service & Collections & Retention Management Relationship Management Career Overview
- Overall 10+ years of experience in relationship management and presently associated with HDFC Sales Pvt. LTD. (HDFC Bank LTD).
- Expertise in managing collection operations across large customer bases along with demonstrated skills in strategic planning to meet collection targets and achieve total customer satisfaction for maximizing retention.
- A dynamic and result-oriented customer service/collection administrator with rich hands-on experience in supervising collection
- Streamlining workflow, creating a motivated team and work environment to meet organizational baseline with retaining business houses.
- An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
- A dynamic and result-oriented customer service/collection administrator with rich hands-on experience in supervising collection. Proficiency Forte’ Service Center Management Maintaining business relations Customer satisfaction Collection/Retention Management Collections Managing Collection operations Achieving targets Supervising Collection process Business Development: Implementing Plans Generating business Gather feedback Enhancing brand visibility Market survey Pre/post launches promotions Customer Support Understanding requirements Pre/post assistance Problem solving Ensure customer satisfaction CBSE
- Experience working in a computerized environment. Working knowledge of MS Office. Well-versed with e-mail communication anthers Internet
Overview
12
12
years of professional experience
Work History
Zonal Service Executive
Vodafone Idea Ltd
04.2015 - 11.2022
- The Growth Path along with Noteworthy Contributions
- Onboarding new customers by visiting customers’ locations
- Managing the 80+ corporate accounts collection portfolio of 40 lacs
- Life cycle Management of the corporate accounts & relation
- Propose tactics to increase sales/collection/retention and awareness among the customers
- Support and leverage other efforts, field marketing, product launches, product promotions
- Design of the business plan and keep the targets for customer collection & retention
- Identification and aggressive acquisition of corporate key accounts
- Key Responsibilities
- Successfully handling Bucket 0-120 portfolio
- Sustaining a successful relationship with all types of customers sp
- Key Corporate Accounts (Company Paid / Company Individual) to achieve a user base churn target of
- Maintain and augment the relations with top management of the corporate by way of conducting service camps and delight activities
- Timely resolution of customer grievances
- Promote and inculcate the root cause analysis and cause elimination among the team members based on the observation of the Complaints, Adjustments & Waiver processes
- Create weekly MIS to analyze the reasons for churn.
Team Leader
VERTEX
04.2013 - 03.2015
- As Executive in Business Services
- Awarded by the new joinee special award in May’15
- Awarded by the Appreciation Letter in recognition of Consistent performance
- Key Responsibilities
- Taking care of client expectations
- Maintain the Relationship with the existing clients and New Clients of Vodafone
- Achieve the Data Services Target like – Blackberry plan, 3G&2G plans, International Roaming plans Packs, ISD Packs etc
- Handling the escalation from customers
- Handling the calling team who was taking care the customers
- Data maintained on daily basis
- Sending the monthly report to manager with all data & calling feedbacks
Assistant Manager
HDFC Sales Pvt. LTD, HDFC Bank LTD
11.2022 - Current
- Reduce NPA Accounts
- Collect EMIs on monthly basis as per targets
- Organize and execute demonstration activities
- Achieve defined collections targets
- Interact with customers and help in updating & modifying ACH
- Manage customer relationships and escalations.
Education
B. A. - undefined
CSJM University
B.S - undefined
XII CBSE - undefined
C.B.S.E
Interests
Date of Birth: , 12th April’1985
Father’s Name : Mr R B Tiwari
Interests : Reading motivational books & Cricket
Date: (MANGLESH TIWARI)
C2 – Vodafone Idea Internal
Timeline
Assistant Manager
HDFC Sales Pvt. LTD, HDFC Bank LTD
11.2022 - Current
Zonal Service Executive
Vodafone Idea Ltd
04.2015 - 11.2022
Team Leader
VERTEX
04.2013 - 03.2015
B. A. - undefined
CSJM University
B.S - undefined
XII CBSE - undefined
C.B.S.E
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