Mangesh Wagh
Summary
Seasoned professional with 30+ years of experience in National/Regional/Branch Operations, Hub Operations, Process Monitoring, and Resource Management. Skilled troubleshooter and team builder with a proven track record in planning and managing resources. Highly adaptable with a cooperative nature. A results-driven entrepreneur impacting all operations and driving turnaround performance by managing pushback.
Overview
29
29
years of professional experience
Work History
President & C.E.O
Parcel It supply Chain Solutions Pvt Ltd
New Delhi
07.2021 - Current
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles
- Prepared annual budget forecasts and monitored performance to meet organizational objectives
- Supported project management team for optimal performance
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards
- Drove revenue growth by expanding product offerings and identifying new market opportunities
- Cultivated strong relationships with external partners to foster collaboration and maximize resources
- Adopted cutting-edge technologies to improve productivity levels within the organization
- Streamlined organizational processes by evaluating current systems and implementing improvements
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Delivered operational excellence by optimizing resources, processes, and overall cost structure
- Enhanced company performance by implementing strategic plans and overseeing daily operations
- Reduced operational costs through strategic cost management initiatives
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization’s operations
- Managed crisis situations effectively while minimizing disruption to daily operations
- Grew the customer base through targeted outreach and networking events
- Developed marketing materials and campaigns to boost brand awareness and customer engagement
Co-Founder & COO
WLA Consultant & Logistics Pvt Ltd
New Delhi
05.2017 - 06.2021
- Streamlined operational processes for improved efficiency and cost reduction
- Established foundational processes for business operations
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers' needs and preferences
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty
- Developed and executed strategic plans that significantly increased company revenue and market share
- Cultivated strong industry relationships, leading to collaborative ventures and co-marketing opportunities
- Negotiated favorable terms with suppliers and vendors, significantly reducing operational expenses
- Expanded company's digital footprint and customer engagement through strategic online marketing campaigns
- Implemented cutting-edge technology solutions that improved productivity and data analytics capabilities
- Streamlined product development cycles, accelerating time-to-market for new innovations
- Enhanced brand loyalty and customer retention with introduction of comprehensive customer service program
- Drove company growth by identifying and penetrating new market segments
- Managed financial, operational and human resources to optimize business performance
- Secured partnership deals with key industry players, enhancing company market presence and brand recognition
- Established and maintained strong relationships with customers, vendors and strategic partners
Associate Vice President - Operations
BMP E - Solutions Pvt Ltd
Gurgaon
11.2015 - 04.2017
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity
- Collaborated with cross-functional teams to drive process improvements and innovation
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments
- Established key industry partnerships, solidifying the company's position as a market leader in its field
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets
- Optimized team performance through effective leadership and staff development programs
- Boosted company reputation with the successful execution of high-profile projects
- Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs without compromising quality or service delivery standards
- Achieved departmental goals by developing and implementing strategic initiatives
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reduced operational risks while organizing data to forecast performance trends
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently
General Manager-Operations
AJW Express Services Pvt. Ltd
Chennai
03.2013 - 10.2015
- Design; implement quality service operations processes and procedures for strategic objectives of Operations
- Developed network model from pickup to delivery for implementation of operation strategies to meet benchmark service standards
- Fulfillment owner of the Control Tower operations, the central team responsible for end-to-end operations and monitoring
- Responsible for end-to-end monitoring of order life cycle and improving the SLA and SLA index
- Continuously evaluate and deliver value in all areas of Operations and strive to continuously improve performance at each level
- Allocation and monitoring resource utilization for optimization and enhancing profitability
- Monitor TAT for each functional handshake and take proactive measures to prevent breach
- Handle customer escalations by coordinating with various teams including customer support
- Identify process automations through technology enhancements
- Drive standardization initiatives for processes and compliance
- Mentoring and Developing talent within the function
- Design, procure, plan and replenish operation consumables to meet operation and cost objectives
Regional Operation Manager - (WEST ZONE)
Express it Logistics Worldwide Ltd
08.2011 - 03.2013
- Design, implement and maintain the overall strategic objectives of operations for Western India – Managing over 1 million shipments per month for BFSI vertical
- Management and co-ordination of Line haul
- Monitoring of overall service effectiveness and assessment of operational capability vis-a-vie business growth
- Co-ordination with Clients to cater to any customized services offering, within the company network
- Performance feedback to management to monitor service levels
- Liaison with Customer Service, Sales and Collection Team
- Strategic planning and participation in Fraud prevention and risk management
- Reviewing and monitoring the capacity of various locations for maximum utilization and ensuring maximum efficiency
Head Regional Operation (Maharashtra)
Overnite Express Ltd
09.2009 - 08.2011
- Implement and maintain overall operation objectives through Channel Network – Business Associates / Delivery Associates in Western & South Maharashtra
- Manage measure, review and take corrective action to ensure that inbound & outbound service quality meets the expected standards
- Performance monitoring of the Business Associates / Delivery Associates, analyzing data, existing process, identifying gaps to remap cost effective and able processes vis-à-vis the existing process
- Regular visit to Business Associates – Branches to monitor functioning
- Work in co-ordination with Regional Business Head (HRB) to meet regional budgets
Manager - Quality Adherence
Express it Logistics Worldwide Ltd
Mumbai
11.2006 - 09.2009
- Started branch operations for the organization in Pune and further expanded the network in Western and South Maharashtra
- Organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff to optimize the performance of people
- Manage measure, review and take corrective action to ensure that inbound & outbound service quality meets customer requirements and Group standards
- Encourage and develop new ideas for procedures and systems to continuously improve the ability of the operational system to promote service to customers
- Ensure all training needs are met, and the performance is monitored and feedback provided at regular intervals
- To manage and control costs whilst ensuring that operational service standards are continuously met to achieve budgets
- Ensure timely and accurate communication of information which affects service quality
- Network expansion
Area Operations Manager - Pune
Express it Logistics Worldwide Ltd
11.2003 - 11.2006
- Setting up of the delivery branch network for secure products
- Line haul planning from regional hub to delivery branches / centres
- Meeting benchmark net service level
- Network Expansion
- Meeting benchmark delivery cost objectives
Assistant Manager
Elbee Services Ltd
Pune
11.1995 - 11.2003
- Scope of work ranged from setting up of the delivery network, setting of operations, handling the branches and hub operations, tracking of shipments, Network Operations related to load movement through Air and Surface network, Maintaining MIS related to the productivity of the staff, the volume inflow, the cost per delivery
Education
MBA - Operations Management
Mahatma Phule Institute
Pune University05-1997
B.C.S - Science
Annasaheb Magar College
Pune University05-1994
Skills
- Operations Management
- Strategic Planning
- Team leadership
- Customer Relationship Management
- Business Development
- Workflow Planning
- Budget Analysis
- Cost Analysis
- Risk Management
- P&L and Finance Management
- Regulatory Compliance
- Financial Management
- Quality Assurance
- Process Improvement
- Profitability Optimization
Timeline
President & C.E.O
Parcel It supply Chain Solutions Pvt Ltd
07.2021 - Current
Co-Founder & COO
WLA Consultant & Logistics Pvt Ltd
05.2017 - 06.2021
Associate Vice President - Operations
BMP E - Solutions Pvt Ltd
11.2015 - 04.2017
General Manager-Operations
AJW Express Services Pvt. Ltd
03.2013 - 10.2015
Regional Operation Manager - (WEST ZONE)
Express it Logistics Worldwide Ltd
08.2011 - 03.2013
Head Regional Operation (Maharashtra)
Overnite Express Ltd
09.2009 - 08.2011
Manager - Quality Adherence
Express it Logistics Worldwide Ltd
11.2006 - 09.2009
Area Operations Manager - Pune
Express it Logistics Worldwide Ltd
11.2003 - 11.2006
Assistant Manager
Elbee Services Ltd
11.1995 - 11.2003
MBA - Operations Management
Mahatma Phule Institute
B.C.S - Science
Annasaheb Magar College
Similar Profiles
Michael PurcellMichael Purcell
DISTRIBUTION AREA MANAGER at UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONSDISTRIBUTION AREA MANAGER at UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
ADITYA PALADITYA PAL
Operational Supervisor at UGC SUPPLY CHAIN SOLUTIONS PVT. LTD.Operational Supervisor at UGC SUPPLY CHAIN SOLUTIONS PVT. LTD.
Ramesh K AnanthanarayananRamesh K Ananthanarayanan
Asst General Manager at Deccan Supply Chain Solutions Pvt LtdAsst General Manager at Deccan Supply Chain Solutions Pvt Ltd