Mangesh Dilip Holkar

To overall supervise and manage the Admin and Facilities activities (Canteen, Transport, Security, Building Maintenance, Crèche and Landscape, parking, employee engagement etc.)

• Ensure and monitoring day to day canteen forecasting, transportation, HK, Landscaping, security activity in terms of overseeing of data checking, analyzing, safety adherence, HR compliance and proper manner, ensuring optimum outputs are achieved in the most economic.
• Optimizes work processes - knowing the most effective and efficient processes to get things done with a focus on continuous improvement.
• Oversee the development and management of the capital and expense budgets in relation to technical / soft services.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Adhered to social distancing protocols and wore mask or face shield.
• Worked with customers to understand needs and provide excellent service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Led projects and analyzed data to identify opportunities for improvement.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked flexible hours across night, weekend and holiday shifts.
• Handled 80/90 calls per day to address customer inquiries and concerns.
• Preparing & Conducting a Transpiration, Canteen, hygiene, driving safety, alone working, Q audit
• Development of alternative local sources for imported raw materials which helps in cost saving.
• Planning and budgeting of purchase functions, involving cost estimation, Quota negotiations.
• Ownership of the Day-to-day administration, including reports generation of the stock’s tracker.
• Quarterly all employee communication, employee engagement activity.
• Contract Employee Biometric Management.
• Contact labor Shift management.
• Meeting room, training rooms, Auditorium booking management.
• All type company event & CSR, VIP visit management.
• All Vender, Supplier Management
• New recruiters joying Process, distribute of Uniform & PPES, lockers etc.
• Exit Employee Clearance process.
• Hotel Booking, Hostel room allotment Management.
• Provided administrative support with payroll, calendars, meetings, training, events.
• Manage security operations center, card access, CCTV, alarm protection and security system relate operations.
• Manage multiple teams of security officers and supervisors to coordinate scheduling, payroll, training, coaching, development, and support.
• Preparing weekly, Sunday working, Female B shift planning, Holiday working employee data for dish correspondence letter.
• Female Employee B Shift Accosting & Pickup Drop Management
• Warehouse manpower management, Warehouse 5S maintained.
• Ability to maintain cleanliness and tidiness of warehouse premises.
• Ability to operate and maintain warehouse equipment’s for material handling.
• Support To warehousing, Production team for waste disposal management.
• Consulted and advised department heads on equipment and supply decisions.
• Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
• Reviewed bid proposals and negotiated contracts within budgetary limitations and scope of authority.
• Modified price levels, availability and markets for competitive company advantage.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Used remote diagnostic tools to identify sources of certain customer issues.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Established empathy with customers through insight into business drivers and expectations to offer personalized service.
• Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Answered incoming support inquiries via chat, phone and email.
• Trained customers to use and maintain equipment to reduce service issues.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Created VPN infrastructure and allowed for secure remote connections.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
• Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and initiated projects, managed costs and monitored performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Collaborated with technical, maintenance and operations personnel to troubleshoot operating problems and assist in implementing new instrumentation and equipment.
• Acquired estimates from local contractors to maintain and manage department budgets for sub-contractor work.
• Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
• Established and maintained quantitative standards of performance to maximize employee productivity, boosting productivity.
• Performed preventive maintenance on electrical systems, HVAC and building equipment.
• Monitored and recorded values of HVAC systems, building records database to provide data for energy efficiency improvement.
• Verified appropriate water levels, pressure and chemicals for soft water supplies and boilers.
• Reported and documented accidents, injuries and unsafe working practices.
• Placed orders for materials and equipment with vendors.
• Managed and monitored processes and machine systems by observing readings on control boards.
• Quickly shut down equipment in emergency situations following protocols.
• Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted with updating technical support best practices for use by team.
• Submitted service tickets for equipment maintenance requests.
• Used ticketing systems to manage and process support actions and requests.

• Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
• Measured and read DMM, meggers, micrometers and thickness gauges using electrical and mechanical testing instruments.
• Tested wiring and other system parts for electrical flow and function.
• Notified supervisor immediately about equipment problems and breakdowns.
• Determined proper methods, equipment and materials to complete cost repairs within budget.
• Disconnected and removed motors and pumps.
• Inspected equipment for defects and safety hazards and completed necessary repairs.
• Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
• Installed electrical conduit and wiring for power, controls and lighting.
• Updated and modified components and systems to improve operation.
• Tested, troubleshot and calibrated equipment in shop and field.
• Collaborated with IT department to resolve networking issues.
• Installed electrical wiring through conduits and holes in both flooring and walls.
• Assisted with emergency and scheduled shutdowns while performing regular electrical duties.