Mangesh Jagtap
Pune
Summary
Accomplished Software Engineer and Microsoft 0365 Support Technical Lead with 6+ years of experience in cloud infrastructure, Microsoft 365 services, and enterprise identity management. Proven expertise in Exchange Online protection, advanced threat prevention, email data migration, and 0365 tenant administration. Currently working with LTIMindtree as a Technical Lead on MSBU project, managing complex customer cases and delivering advanced support for Microsoft 365 products and services with strong SLA compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Lead | Project: MSBU
LTIMindtree
01.2023 - Current
- Client: Enterprise Cloud Solutions
- Key Responsibilities:
- Leading technical teams in Microsoft 365 services implementation and support
- Managing complex customer cases involving Exchange Online, Azure Active Directory, and security/compliance solutions
- Designing and implementing hybrid environments using HCW tool for exchange services
- Troubleshooting advanced Exchange Online issues including mail routing, mail-flow, and connector configurations
- Providing technical mentorship and guidance to support teams on Microsoft 365 best practices
- Architecting cloud identity solutions and implementing Azure AD Connect synchronization
- Managing Microsoft Defender for Endpoint and Intune device management strategies
- Implementing Data Loss Prevention (DLP) policies and compliance solutions across O365 tenants
- Supporting migration initiatives with staged, hybrid, cut-over, and IMAP migration methodologies
- Delivering advanced support for Microsoft 365 security features including Defender, Purview, and Sentinel
O365 Support Technical Lead
Convergys India Services Pvt Ltd
Pune
12.2019 - 12.2022
- Client: Microsoft Partner Networks
- Key Responsibilities:
- Handled mail routing and mail-flow related issues with expertise in complex troubleshooting
- Assisted Microsoft partners with O365 configurations and PowerShell script development
- Provided advanced support for Exchange Online, EOP, ATP, and Microsoft 365 services
- Troubleshot Azure Active Directory, HCW, and AD Connect tool issues
- Resolved SMTP, OAuth, MFA, and security compliance issues for O365 services
- Managed Security and Compliance configurations with expertise in audit logs and Azure Sign-in logs
- Supported email migrations across multiple Exchange Online versions
- Managed inbound and outbound mail flow troubleshooting
- Supported Exchange infrastructure for Microsoft Professional Partners across US and Asia Pacific regions
Senior Officer – Activation
Wipro Technologies Ltd.
03.2017 - 12.2019
- Client: Telstra Communications, Australia | Role: Telstra Connection Manager
- Key Responsibilities:
- Analyzed and coordinated client requirements with technical solutions
- Managed customer service activation on Telstra's server infrastructure
- Managed customer details through CRM tools including Siebel and Ebpm
- Worked on NBN (National Broadband Network) Australia's telecommunications network
- Provided cable service licenses for Telstra customers on the NBN network
- Troubleshot customer issues and resolved them within SLA and deadlines
- Managed services with order management tools including Amdocs, OMOT, and network simulation tools like DISCOVERY
- Served as Connection Manager for HFC Continuity team on NBN network for Telstra Cable services
Assistant Manager – AESB Application Support
Affinity Express
03.2015 - 08.2016
- Client: Leading Advertising Firms, USA
- Key Responsibilities:
- Analyzed and coordinated client requirements for AESB Portal (AffinityX Enterprise Service Bureau)
- Coordinated with internal and external teams for client satisfaction and issue resolution
- Provided technical support via email, phone, and electronic means
- Managed client escalations and performed Root Cause Analysis
- Identified process improvement opportunities and implemented solutions
- Maintained business modules for both Pune and US operations
- Conducted monthly server maintenance with multi-regional teams
- Supported production floor for AESB Portal design and operations
- Managed team talent retention and conflict resolution
Team Lead – Operations
Affinity Express
08.2012 - 03.2015
- Client: Rust Communications, USA
- Key Responsibilities:
- Led operations team for advertising and design workflow solutions
- Analyzed client requirements and coordinated implementation with production teams
- Tracked defects and interacted with team members to resolve errors
- Provided feedback and identified training needs for production associates
- Managed client escalations and conducted Root Cause Analysis
- Focused on continuous process improvement and quality enhancement
- Increased team productivity and improved output quality metrics
- Managed talent retention and conflict management
- Conducted training and knowledge sharing sessions with team members
- Ensured adherence to SLAs and project deadlines
Education
Bachelor of Engineering - Information Technology
University of Pune
Higher Secondary Examination -
L.G Haria Highschool
Vapi, GujaratSecondary School Examination -
St. Mary's School
Vapi, GujaratSkills
- Microsoft 365 & Cloud Services
- Exchange Online
- Mail-flow configuration
- Troubleshooting
- Connector management
- Inbound/outbound mail flow
- Microsoft 365 Components
- Teams
- SharePoint Online
- OneDrive
- Microsoft 365 Defender
- Azure Services
- Azure Active Directory (AD)
- Azure AD Connect
- Azure VM management
- Azure identity services
- Security & Compliance
- Microsoft Defender for Endpoint
- Intune device management
- Microsoft Purview
- Microsoft Sentinel
- Identity Management
- Azure AD Connect synchronization
- Azure AD connectors
- Sync rules
- Hybrid identity configuration
- Advanced Protection
- Exchange Online Protection (EOP)
- Advanced Threat Protection (ATP)
- Microsoft Defender
- Microsoft 365 Administration & Configuration
- 0365 tenant administration
- Email migration
- User management
- User policies
- Group mailbox administration
- Security and compliance management
- DLP policies
- Email data migration
- Hybrid environment setup
- HCW tool
- Azure Active Directory user provisioning
- Email Authentication
- OAuth
- SMTP
- MFA
- Microsoft Teams administration
- SharePoint Online management
- Device management
- Intune
- Troubleshooting & Diagnostics
- Advanced troubleshooting
- Fiddler
- Event logs
- Debugging logs
- Azure Sign-in logs
- Audit logs
- Security and Compliance troubleshooting
- Exchange Online mail flow
- Connector troubleshooting
- Azure AD Connect synchronization issues
- Microsoft Defender alerts
- Incident response
- Automation & Scripting
- PowerShell scripting
- Azure Identity modules automation
- Exchange Online administration via PowerShell
- Azure AD management scripts
- Additional Technologies
- LDAP
- OMOT
- DISCOVERY protocols
- CRM tools
- Siebel
- Ebpm
- Order management tools
- Amdocs
- Network simulation
- Database handling
- SQL
- Adobe Creative Suite
- InDesign
- Photoshop
- Illustrator
- Coral Draw
- Testing tools
- QTP
- Selenium
- Programming
- PHP
- Java
- Swing
- MS Excel
- Data analysis
- Charts
- Quality metrics
Certification
- Microsoft 0365 Fundamentals (MS900)
- Software Testing Certification from Qspiders, Pune
- Six Sigma Green Belt (Active member for Six Sigma GB project at AffinityX)
Accomplishments
- Received successive appraisals within three months in current organization as Team Mentor
- Promoted to Team Lead - Operations in AffinityX
- Advanced to Assistant Manager (AESB Application Support)
- Achieved consistent SLA compliance and customer satisfaction ratings
- Successfully led technical teams managing complex Microsoft 365 environments
- Implemented enterprise-wide security and compliance solutions
- Recognized for 'Outstanding Performance for Customer Satisfaction' in RUST Project
- Client appreciation for designing innovative prototypes and solutions
- Published technical paper on 'Location and Time Based Authentication using GPS and GSM Services' for IEEE '12
Projects
- Location And Time Based Authentication using GPS And GSM Services, JAVA-based project utilizing Swing, GPS packages, and Oracle 10g database for secure system authentication
- Student Information System, JAVA application for managing student admission, personal details, and fees information with Oracle 10g backend
- College Account System, Comprehensive system for managing student details and college account transactions
Disclaimer
The above information has been provided to the best of my knowledge and I claim full responsibility for the same.
Languages
- Hindi
- Marathi
- Gujarati
- English
- Hindi
- Marathi
- Gujarati
Technical Skills
Exchange Online: Mail-flow configuration, troubleshooting, connector management, inbound/outbound mail flow, Microsoft 365 Components: Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Defender, Azure Services: Azure Active Directory (AD), Azure AD Connect, Azure VM management, Azure identity services, Security & Compliance: Microsoft Defender for Endpoint, Intune device management, Microsoft Purview, Microsoft Sentinel, Identity Management: Azure AD Connect synchronization, Azure AD connectors, sync rules, hybrid identity configuration, Advanced Protection: Exchange Online Protection (EOP), Advanced Threat Protection (ATP), Microsoft Defender, 0365 tenant administration and setup for email migration, User management, user policies, and group mailbox administration, Security and compliance management including DLP policies, Email data migration (Staged, Hybrid, Cut-over, IMAP), Hybrid environment setup using HCW tool for exchange services, Azure Active Directory user provisioning and management, Email Authentication (OAuth, SMTP, MFA), Microsoft Teams administration and configuration, SharePoint Online management, Device management via Intune with policies and compliance, Advanced troubleshooting of SMTP, OAuth, MFA issues, Fiddler, Event logs, Debugging logs analysis, Azure Sign-in logs and Audit logs interpretation, Security and Compliance troubleshooting for 0365, Exchange Online mail flow and connector troubleshooting, Azure AD Connect synchronization issues, Microsoft Defender alerts and incident response, PowerShell scripting for 0365 and Azure Identity modules automation, Exchange Online administration via PowerShell, Azure AD management scripts, LDAP, OMOT, DISCOVERY protocols, CRM tools: Siebel, Ebpm, Order management tools: Amdocs, OMOT, Network simulation and troubleshooting, Database handling and SQL, Adobe Creative Suite: InDesign, Photoshop, Illustrator, Coral Draw, Testing tools: QTP, Selenium, Programming: PHP, Java (Swing), MS Excel for data analysis, charts, and quality metrics
Languages
English
Proficient
C2
Timeline
Technical Lead | Project: MSBU
LTIMindtree
01.2023 - Current
O365 Support Technical Lead
Convergys India Services Pvt Ltd
12.2019 - 12.2022
Senior Officer – Activation
Wipro Technologies Ltd.
03.2017 - 12.2019
Assistant Manager – AESB Application Support
Affinity Express
03.2015 - 08.2016
Team Lead – Operations
Affinity Express
08.2012 - 03.2015
Bachelor of Engineering - Information Technology
University of Pune
Higher Secondary Examination -
L.G Haria Highschool
Secondary School Examination -
St. Mary's School