Mangina Manikanta
Cheyyeru Agraharam
Summary
IT Administrator/Desktop Engineer
To work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in [Software] and [Software].
Overview
8
8
years of professional experience
Work History
IT-Administrator
Rank IT services Private
Hyderabad
05.2023 - Current
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Monitored system performance to ensure optimal availability of services.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Provided technical support for users with complex IT issues.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Assisted with the installation of new applications on workstations and servers.
- Monitored network performance to determine adjustments needed.
- Directed daily assignments and process workflows.
System Administrator
I Labs Namratha management Solutions
Hyderabad
12.2022 - 05.2023
IT Administrator
PVR Pvt Ltd
Hyderabad
06.2019 - 12.2022
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Performed regular backups of critical systems using backup software tools.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Coordinated with vendors and company personnel to facilitate purchases.
- Responded promptly to incidents reported by users via phone or email tickets.
IT Associate
Cinepolis India PVT Ltd
Hyderabad
04.2018 - 12.2019
- Monitored system performance to ensure optimal efficiency of the network infrastructure.
- Maintained inventory of IT assets including laptops, desktops, monitors, keyboards, mice.
- Configured remote access services such as VPNs and RDP connections for secure access over the internet.
Desktop Support Engineer
Hitachi Micro Systems PVT Ltd
Hyderabad
07.2016 - 03.2018
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Performed server patching activities using Windows Server Update Services.
- Maintained inventory of all equipment, software licenses and warranties.
- Installed, configured and maintained computer hardware, software and peripherals.
Education
Passed diploma in Electronics Communication and Engineering -
Col DS.Raju Polytechnic Poduru
01.2014
Passed SSC -
seetanagaram High school seetanagaram
01.2009
Skills
- Good communication skills
- Ability to work for long hours and to produce best results in Shorter time
- Zeal to learn
- IT Security Management
- Application installations
- End-user support
- Windows Operating System
- Software Installation
- Hardware Installation
- Advanced troubleshooting
- Technical Support
- Asset Management
- Troubleshooting and diagnosis
- Patch management
- System Administration
- Operating systems
Timeline
IT-Administrator
Rank IT services Private
05.2023 - Current
System Administrator
I Labs Namratha management Solutions
12.2022 - 05.2023
IT Administrator
PVR Pvt Ltd
06.2019 - 12.2022
IT Associate
Cinepolis India PVT Ltd
04.2018 - 12.2019
Desktop Support Engineer
Hitachi Micro Systems PVT Ltd
07.2016 - 03.2018
Passed diploma in Electronics Communication and Engineering -
Col DS.Raju Polytechnic Poduru
Passed SSC -
seetanagaram High school seetanagaram
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