Mani Goel
Noida
Summary
Dynamic Enterprise Architect with strengths in driving digital transformation initiatives for global clients. Spearheads architecture strategy, enhances customer journeys through scalable CX platforms, and implements Microservices integrations to boost user engagement. Champions AI-driven automation and generative AI solutions, delivering measurable results and improved operational agility.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Enterpise Architect
Capgemini
Noida, India
11.2024 - Current
- Spearheaded Enterprise architecture strategy for global clients, driving digital transformation initiatives.
- Designed scalable CX platforms and mobile-first architectures, collaborating with C-suite executives to enhance customer journeys.
- Executed Microservices integrations to improve user engagement across digital channels.
- Designed target-state architecture integrating SAP S/4HANA with CRM, digital channels, and analytics platforms
- Defined end-to-end enterprise architecture (Business, Application, Data, Technology) aligned with TOGAF frameworks
- Developed generative AI solutions with ChatGPT, Anthropic Claude, and other leading technologies.
- Championed automation in SDLC and implemented AI-driven testing to accelerate delivery timelines.
- Integrated no-code and low-code AI solutions using n8n and AutoML for streamlined processes.
- Established prompt engineering and guardrail implementation to optimize AI performance.
Digital Transformation Leader
Merino Industries Ltd
New Delhi, India
08.2023 - 10.2024
- Assisted in implementing digital transformation strategies at Merino.
- Supported CRM modernization and process re-engineering efforts to achieve measurable ROI.
- Established data governance, master data harmonization, and data quality frameworks
- Helped transition from Infor ERP to SAP S/4HANA and from Infor CRM to Salesforce Consumer Cloud with CPQ+ within 12 months.
- Led end-to-end Order-to-Cash transformation across SAP modules (SD, FI, MM) integrated with CRM platforms
- Contributed to reducing process cycle times by 25–30% through effective strategy execution.
- Aided in the implementation of omnichannel solutions and AI-driven automation to enhance operational agility.
- Defined and implemented API-led integration architecture using SAP CPI
- Implemented event-driven architecture for real-time business processes (orders, invoices, shipments)
- Assisted in improving order-to-cash and supply chain efficiency by 20–30%.
Solution Integration Consultant
Genpact
Noida, India
12.2022 - 07.2023
- Assisted in CRM transformation and digital strategy programmes using Salesforce CRM and cloud platforms to enhance client engagement and service delivery.
- Supported solution architecture reviews and ROI assessments to optimise processes, resulting in cost savings and efficiency gains.
- Facilitated improvements in service delivery through effective collaboration with cross-functional teams.
Integration Architect
Capgemini
Noida, India
03.2022 - 12.2022
- Directed large-scale CRM & CX transformation programs for global clients across Automotive and BFSI domains.
- Enabled process automation, data-driven insights, and API-led modernization to improve customer journeys and reduce operational costs.
Solution Architect
Wipro
Noida, India
10.2014 - 03.2022
- Delivered end-to-end CRM implementations (Siebel, Salesforce, MS Dynamics) for BFSI, Telecom & Automotive clients.
- Directed multi-country CRM transformations, improving customer engagement and operational efficiency.
- Established a CRM Center of Excellence (CoE) with reusable frameworks, accelerators, and best practices.
Advisory Consultant
IBM
Noida, India
06.2011 - 09.2014
- Led CRM modernization and digital transformation programs for Telecom and BFSI clients.
- Designed and implemented Salesforce CRM (Sales & Service Cloud) and RedHat Fuse middleware integrations.
Project Lead
Wipro
Gurugram, India
09.2006 - 05.2011
- Delivered PAN-India rollout of Siebel CRM applications for mobile services and dealer management systems.
- Designed and customized Siebel Workflows, EAI integrations, eScript, Assignment Manager, and Web Services (inbound & outbound).
- Supported CRM operations and maintenance ensuring smooth business continuity for enterprise customers.
IT Engineer
CMC Limited
New Delhi, India
04.2005 - 09.2006
- Implemented and supported Siebel CRM solutions for Automotive domain, ensuring successful PAN-India rollout and adoption.
Education
B.Tech - Electronics & Comm
U.P. Technical University
Lucknow, UP2004
Skills
- Customer experience management - Salesforce and MS Dynamics
- Enterprise Mangement - SAP S/4 HANA (SD, FI, MM, PP)
- Digital transformation strategies - Cloud, CRM and mobile development
- Data-driven insights generation - Power BI
- Domain consulting - BFSI, automotive, telecom, manufacturing
- Large language models customization - fine-tuning with Hugging Face AutoTrain and Vertex AI
- Cloud adoption strategies - AWS and Azure
- AI agent development - N8N and Salesforce Agentforce
- Prompt engineering and guardrail implementation
- Solution architecture - application and technology integration
Certification
- TOGAF 10 - Foundation & Practitioner
- TM Forum - Business Process Manager
- Scrum Master
- Prince 2 & ITIL
- Salesforce Sales cloud & Service Cloud
- AWS Cloud Practitioner
Languages
Hindi
Advanced
C1
English
Advanced
C1
Timeline
Enterpise Architect
Capgemini
11.2024 - Current
Digital Transformation Leader
Merino Industries Ltd
08.2023 - 10.2024
Solution Integration Consultant
Genpact
12.2022 - 07.2023
Integration Architect
Capgemini
03.2022 - 12.2022
Solution Architect
Wipro
10.2014 - 03.2022
Advisory Consultant
IBM
06.2011 - 09.2014
Project Lead
Wipro
09.2006 - 05.2011
IT Engineer
CMC Limited
04.2005 - 09.2006
B.Tech - Electronics & Comm
U.P. Technical University