Mani Harsha
Technical Product Manager
Vijayawada
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Outstanding customer facing environmental skills and knowledge of a business's goals and needs. Highly skilled in communication, collaboration, technical documentation and Team Management.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
7
7
Certificates
Work History
Technical Product Manager
BlueOptima SaaS Private Limited, India Private Limited
Bengaluru
09.2022 - Current
- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues
- Updating product tickets in a timely manner in JIRA.
- Stellar in upgrading the Service Levels, building, and managing client relationships with both Acquirers, Issuers and Merchants at global market, leading to high customer satisfaction and retention.
- Spearheaded the IT Operations Team and ensured that BAU operations were being developed.
- Develop and maintain product and data research roadmaps based on market needs and customer demand.
- Collaborated with engineering, architecture and data science teams to implement new model delivery CI/CD pipeline improving speed to market by 40%.
- Developed a new token exchange workflow with the largest banks and Financial organizations data aggregator to enable a bring-your-own bank data offering for mutual customers.
- Partner with go-to-market (GTM) and data science teams to deliver retrospective performance studies for prospective clients.
- Strong understanding of the different products which you have worked on and ability to navigate through the code /logs to debug.
- Providing regular reports to the management on product performance and customer issues.
- Being able to build successful relationships within/outside the team
- Assist your teammates in driving long-running tickets in your areas of expertise to resolution
- A strategic thinker, who can encourage innovation and change in order to make your team and the organization as a whole more productive and profitable
- Creates and reviews documentation covering plans, technical improvements and procedures
- Influences Engineering to prioritize and close customer related design issues
- Builds a highly professional team of Tech Support Engineers across multiple products
- Responsible for ensuring all team members are up to date with required training, and Technical
- Development of engineers
- Ability to effectively communicate across all levels
- Self-starter with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
- Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management
- Strong Escalation management experience with multiple stakeholders including customers and product teams
- Demonstrate strong work ethic and advanced organizational skills
- Ability to develop and deliver creative business solutions for complex problems
- Leading cross-functional collaboration across global teams
- Experience with DevOps automation using Bamboo or Jenkins and Docker containerization
- Agile leadership or Scrum Master
- Engineering & Business Development
- Tableau Desktop, Tableau Server, Tableau Prep
- Postgre SQL, MSSQL, Oracle Server
- Salesforce
Product Support Engineer-Tech Lead
Salesforce.com India Pvt Ltd
Hyderabad, India
06.2022 - 09.2022
- Maintain, implement, and troubleshoot networks
- Design and support our network systems and infrastructure
- Configure and operate routers and switches
- Monitor network performance and make recommendations based on performance analysis
- Database knowledge on Oracle, MS-SQL, SQL Server
- Worked on Azure and AWS Cloud
- Triage incidents which may have a potential impact on the service
- Review Incident, Problem, Change & Events regularly to ensure we understand issues and fix them wherever applicable
- Experience working with Windows/Unix/Linux administration
- Experience with web server (IIS, Apache), reverse proxy and API gateway configuration and support
- Experience using RESTful web APIs and web-based application security
- Excellent communication skills and ability to work with diverse user communities and software,
- Expert trouble-shooting skills for data systems and complex software applications
- General problem-solving skills, versatility
- Willingness to work on challenging but also practical problems.
Senior Network Support Engineer
Progress Software Dev Center-WhatsUp Gold
Hyderabad
05.2020 - 06.2022
- Gold (formerly Ipswich) network monitoring tool and debug the user issues and demonstrate the user experience and help them understand the monitoring concepts
- Help clients in creating the users & groups and their permissions and configuration of the tool as per the client requirement
- Deploy the monitoring environment on client server and help them enabling the transfer protocols for the data sharing and file transferring and monitor the flow of network in their environment
- Use Salesforce CRM tool to receive the cases from clients/customer and assist them and provide them end user support
- Use MySQL and SQL Management Studio and database servers in the client to troubleshoot the data and check with the monitoring issues of the tool and debug the errors using known error databases
- Replicate the issues of the users to understand the user scenarios in better way and get the desired output of the issues and publish them to the users
- Track the network information and flag the errors and check the issue which causes the error and then debug the issue and resolve the error
- Provide the link to the clients AD/LADP permissions through the WhatsUp Gold and then provide the same to the other users as per their business requirements
- Communicate in effective way to the client and take the remote sessions on the users and help them together to get the issue fixed
- Work on AWS and Microsoft Azure environments along with the user and help them deploying the tool
- Update the drivers and frameworks to keep the machine up to date and check with the configurations.
IT Infra AWS Engineer
Amazon Development Center
Hyderabad
02.2017 - 05.2020
- Provide timely response to all incidents, outages and performance alerts.
- Categorize issues for escalation to appropriate technical teams. Strong analytical and organizational skills, including proven abilities to adapt to dynamic project environments, while able to manage multiple concurrent projects.
- Handle escalated trouble calls and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues. Validate problem descriptions and perform detailed problem diagnosis.
- Track and update problems in a ticketing system. Detail-oriented and proven ability to maintain, organize and prioritize workload. Review product documentation identifies topics needing improvement. Network analysis, VPN connections, configure AD/LDAP accounts, and account operations using SSH.
- Ability to work independently and well under pressure while maintaining a professional demeanor.
- Ensure security integrity and develop the Internet firewall over the servers on cloud.
- Helps peers working in the same specialty area as well as handling issues outside of the area of specialty.
- Be part of an emergency-only after-hours call rotation. Helpdesk support, operations analyst, problem management resolution.
- Maintain composure and patience, excellent communication and inter-personal skills.
Education
MBA - IT Management, Management Operations & Analytics
Jain University - School of Management Studies
Bengaluru, India 06.2021 - 02.2023
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
Kakinada, India 09.2012 - 05.2016
Skills
Product Managementundefined
Certification
OCI Foundation
Hobbies
Love watching Shark Tanks.
Professional Cricket Player.
Listening Music.
Experience traveling.
Timeline
CPM - Certified Product Manager
01-2023
Technical Product Manager
BlueOptima SaaS Private Limited, India Private Limited
09.2022 - Current
Tableau Prep Builder
08-2022
Tableau Desktop
07-2022
Product Support Engineer-Tech Lead
Salesforce.com India Pvt Ltd
06.2022 - 09.2022
Tableau Professional
06-2022
OCI Foundation
02-2022
ITIL V4
07-2021
MBA - IT Management, Management Operations & Analytics
Jain University - School of Management Studies
06.2021 - 02.2023
CCNA- Routing & Switching
03-2021
Senior Network Support Engineer
Progress Software Dev Center-WhatsUp Gold
05.2020 - 06.2022
IT Infra AWS Engineer
Amazon Development Center
02.2017 - 05.2020
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
09.2012 - 05.2016
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