I am quick leaner
Manikandan S
Assosiate Customer Support
Vellore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Customer Service Supervisor
Sutherland Global Service
Chennai , Tamil Nadu
2022.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Sutherland
chennai
2022.03 - Current
- Gained familiarity with company products to answer customer questions and make recommendations.
- Connected with customers by listening to concerns and answering questions.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Technical Support Engineer
Concentrix
Chennai , Tamil Nadu
2021.08 - 2022.02
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Associate
Sutherland Global Service
Chennai , Tamil Nadu
2020.07 - 2024.11
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Education
Associate of Science - Computer Science
SSS Collge of Arts And Science
Vellore 2014.07 - 2017.12
Skills
CRM
Interests
Team lead
Human resources management
photography networking Quality analysis
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Timeline
Senior Customer Service Supervisor
Sutherland Global Service
2022.03 - Current
Customer Service Representative
Sutherland
2022.03 - Current
Technical Support Engineer
Concentrix
2021.08 - 2022.02
Associate
Sutherland Global Service
2020.07 - 2024.11
Associate of Science - Computer Science
SSS Collge of Arts And Science
2014.07 - 2017.12
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