Mani Kandan V
Bangalore
Summary
Dynamic Compliance Analyst with a proven track record at NU Investors Technologies, adept at risk management and compliance monitoring. Successfully implemented corrective action plans, enhancing operational efficiency and ensuring adherence to regulatory standards. Known for excellent communication and collaboration skills, driving team success and fostering a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Compliance Analyst
NU Investors Technologies Private Limited
Bangalore
09.2021 - Current
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Created plans to improve and correct operations in order to stay compliant.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
- Developed risk management strategies and compliance control plans.
- Prepared documents for submission to regulatory agencies as required by law.
- Maintained detailed database of compliance data, activities and actions taken.
- Performed regular compliance audits and presented findings to management.
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Reviewed records in cases of potential liability and determined compliance actions.
- Investigated reported and identified compliance issues against accepted standards.
- Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
- Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Analyzed potential areas of risk and developed strategies to mitigate such risks.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
Transaction Processing Analyst - SME
Accenture Solutions Pvt. Ltd.
Bangalore
08.2014 - 04.2019
- Handling accounts payable related queries received from the vendor via Phone and e-Mail
- Handled AP Helpdesk for BP Aberdeen Region
- Timely and accurate audits - Quality Audits; DSAT Analysis; FCC Analysis; Service Issue/ Escalations Investigation and Follow - Ups; CCCI/Finesse Audit; Requested inputs to be provided to internal and external stakeholders
- Updating LWIs and FAQs
- Getting the sign-offs and follow - up with the team members to check on their understanding and knowledge of the process updates
- Timely and accurate completion of analysis - Monthly/ Weekly/ Daily/ Hourly Reports and analysis; Tracking of volume inflow and analysis with updates to be provided to internal and external stakeholders
- Generate ideas through we@accenture; Identify opportunities to improve quality of operations
- Calls with Clients/internal stakeholders and escalations/ service issue investigation and Follow - Ups
- OE drive amongst the team members
- Coaching the team members on OE and providing 100% support to the Level Es on OE
- Cross training on skill sets - Possess process knowledge of 2 different deals within ISS and be available to cater to the business needs as per requirements
- Quality/Monitoring - Calls and E-mails of the team members, to help them in improving their process skills and knowledge
- Feedback on Monitoring/Audits with Documentation
- Ensuring smooth transition of new joiners to production
- Responsible for the first two months scores and performance of the new joiners/ trainees in production
- Ensure 0% New Joiner Attrition (2 months tenure) by ensuring good engagement level
- Continuous coaching and improvement of process skills of agents on floor; Training New Hires; Updating team on process updates
- Ensure timely login for agents and self; Ensure no defects on Break Adherence for self and team
- Be 100% compliant with all Accenture and Client policy and procedures to ensure 0 Data Breaches for self and team members
- Report any potential Data Privacy issues and/or deviations from the set Accenture and Client policy and procedures to the Team Leader and Level Ds
- Proactively do analysis if in case of any dip in SLA /KPI and provide the details of the outcome of the analysis to the Team Leaders
- Achieve all OLA with Tier2/Backoffice/Client Stakeholders/SCCL/OADM
- Ensure 0 Transport no-shows for self and also educate the team members on the cost leakage the business incur on account of transport no-shows
- Also have to maintain 0 ADHOC
- Work on process level mitigation action plan to avoid escalations and work towards achieving 0 escalations
- Floor Support and handling escalation calls; Reduction in internal and external escalation by providing and implementing controllable measures
- Queue and AUX Management to increase the efficiency of the team and improve productivity
- All process and behavior issues to be documented with action points for improvement
- Conduct weekly PKTs and follow - up with feedback to improve the process skills of the team members
- Daily monitoring of agening tickets, which includes the tickets in 'Pending'/'Waiting Client' status and work towards faster resolution
- Updating the stakeholders on ageing tickets and take necessary support to close these requests
- Floor Warden for BP (Bang 10)
- Transport SPOC
- OE/BE SPOC
- ISO SPOC
AR Executive - RCM
Omega Healthcare System
Bangalore
02.2012 - 01.2014
- Medical Claim submission
- Clearing first end rejections
- Ensuring the claims to process with any error
- Getting Medical claim status from the insurance
- Posting the required info and submitting the claims to the payer
- Interacting with US representatives on Claim denials
- Worked on Gateway to process the claims with complete information
- Worked on Availity to submit the claim electronically
- Worked on Eligibility Check with the insurance companies in US
- Handling all the client updates for the quality output
- Compiling reports
- Preparing trackers to track the daily flow of claims
- Reporting TL on Monthly reports for the associates
- Consolidating teams monthly report
- Interacting with clients for new updates
- Coordinating with the team to maintain quality
- Ensuring the quality to be above 98%
Manager - Process & Compliances
Suvision Holdings Pvt. Ltd.
Bangalore
10.2008 - 01.2012
- Getting information of all Financial Products from company's website and uploading it in IndianMoney.com, Financial Products like Life Insurance, General Insurance, Mutual Funds, Loans, Fixed Deposit, SB & Current Accounts, Real Estate, Demat Account and Commodity Account
- Recruitment
- Training on companies' profile, Products, Process and Calling Scripts
- Setting up a career path for employees
- Planning motivational program to retain employees
- Duration of 2 months attrition rate reduced from 60% to 25%
- Handling admin related issues
- Handling Customers and Service Providers
- Ensuring the payments on time
- Performance review
- Compiling Monthly and Annual report
- On job trainer (OJT)
- Interacting with the Brokers and Agents who deals with different kind of Financial Products
- Advising the customers who has the genuine requirement
- Guiding the customers to invest in the right place by considering his requirements and his eligibility
Education
SSLC -
Nightingale English High School
BangalorePre-University -
BES Evening College of Arts and Commerce
Bangalore, JayanagarB.Com -
Indian Virtual University For Peace And Education
BangaloreSkills
- Risk management
- Team collaboration
- Compliance monitoring
- Internal auditing
- Due diligence
- Anti-money laundering
- Sanctions screening
- Excellent communication
- Business operations
- Multitasking capacity
Personal Information
- Date of Birth: 07/21/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I am here by declaring that the above furnished details are true to the best of my knowledge.
Typing Speed
46 Words Per Minute
Addresses
No. 15/1, Samrudhi Nilaya, 3rd Floor, 2nd Cross, Anjaneya temple road, Muniyallppa Layout, Tavarakere, Bangalore - 560029
Languages
Tamil
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Compliance Analyst
NU Investors Technologies Private Limited
09.2021 - Current
Transaction Processing Analyst - SME
Accenture Solutions Pvt. Ltd.
08.2014 - 04.2019
AR Executive - RCM
Omega Healthcare System
02.2012 - 01.2014
Manager - Process & Compliances
Suvision Holdings Pvt. Ltd.
10.2008 - 01.2012
SSLC -
Nightingale English High School
Pre-University -
BES Evening College of Arts and Commerce
B.Com -
Indian Virtual University For Peace And Education
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