Mani Prasad
Warangal
Summary
Offering solid foundation in customer service and technology with strong willingness to learn and grow in dynamic environment. Brings ability to quickly grasp complex technical concepts while providing insightful solutions to customer issues. Ready to use and develop problem-solving and communication skills in Cloud digital engineer role. Experienced with technical troubleshooting, client relationship management, and solution delivery. Utilizes in-depth knowledge to resolve customer issues efficiently and improve service quality. Track record of enhancing customer satisfaction and fostering long-term client relationships.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Digital customer success engineer • Cloud Engineer
Sonata Software
04.2023 - Current
- Working with partner over Microsoft product 'Partner center'
- Troubleshooting in errors while assigning licenses
- Provided expert support in billing and licensing management, ensuring accurate and timely processing of customer billing issues and license renewals.
- Assisted clients in resolving billing discrepancies and licensing challenges, significantly improving customer satisfaction.
- Implemented and maintained billing systems and processes, enhancing operational efficiency and accuracy.
- Monitored and reported on billing metrics and trends, providing actionable insights to management and stakeholders.
- Collaborated with cross-functional teams to address complex billing and licensing issues and develop innovative solutions.
- Developed and maintained comprehensive documentation for billing and licensing procedures and best practices.
Junior engineer • Cloud Engineer
LTI Mindtree
02.2021 - 03.2023
- Managed and optimized Azure billing and cost management processes, resulting in [percentage]% cost savings.
- Assisted in the development and implementation of Cloud FinOps strategies to maximize cloud financial efficiency.
- Monitored and analyzed cloud spending patterns and provided actionable insights to stakeholders.
- Supported the negotiation and management of enterprise agreements, ensuring compliance and cost-effectiveness.
- Collaborated with cross-functional teams to identify and address cost-related issues and opportunities.
- Conducted regular audits and reviews of cloud expenses to ensure adherence to budget and cost control measures.
Education
Bachelors of technology - Electronics and communication
Lingaya's Vidhyapeeth
Faridabad, HaryanaSkills
Proficient in Ms Office
Extra Initiatives
- Mentoring new hires and support smooth scaling.
- Share updates in global meetings in absence of TAs and FTEs.
- Pro-active in finding better or customer friendly solutions by exploring Web blogs and procedure followed by other teams.
Personal Information
- Father's Name: Mr. D. Ramesh
- Date of Birth: 03/30/97
Timeline
Digital customer success engineer • Cloud Engineer
Sonata Software
04.2023 - Current
Junior engineer • Cloud Engineer
LTI Mindtree
02.2021 - 03.2023
Bachelors of technology - Electronics and communication
Lingaya's Vidhyapeeth
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