Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer
Manibalu Ramasamy Ravi

Manibalu Ramasamy Ravi

Senior Engineer
Coimbatore

Summary

  • Bilingual Network Engineer offering 3+ years background in network planning and implementation. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

SENIOR ENGINEER - TEAM LEAD

Microland Limited
Bangalore
05.2022 - Current
  • Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
  • Built and maintained relationships with team, increasing motivation and team spirit.
  • Managed operations efficiently and effectively, verifying customers received exceptional service.
  • Verified that teams carried out tasks in compliance with company regulations.
  • Ticket Management – Manage escalations and troubleshooting tickets.
  • Returns management – In charge for handling RMA requests.
  • Adhered to timelines to meet quality assurance targets.

EXECUTIVE - TECHNICAL SUPPORT

Microland Limited
Bangalore
01.2020 - 05.2022
  • Customer service support on tickets via phone and emails.
  • Resolving connectivity, firewall related problems.
  • Troubleshooting Router Link related issues – Escalating and collaborating with ISP.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Data analyst

Duratech Solutions
Coimbatore
06.2018 - 11.2019
  • Working in a Python platform for data analyzing
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Made actionable recommendations based on data trends.
  • Dealt with large amounts of data and files to help find practical solutions.
  • Presented researched and collected data in graphs, charts and spreadsheets.
  • Closely monitored data collection results to determine trends, abnormalities or similarities.

Education

Bachelor of Engineering - ECE

Sri Krishna College of Engineering And Technology
Coimbatore, TN
08.2014 -

Associate of Science - Science

Amrita Vidyalayam
Coimbatore, TN
04.2013 - 01.2014

Associate of Science - Science

St. Jude's Public School & Junior College
Kotagiri, TN
05.2011 - 03.2012

Skills

Python, Machine Learning, Deep Learning, Statistics, Angular 8, Basic of C, C, JAVA Programming Language

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

SENIOR ENGINEER - TEAM LEAD

Microland Limited
05.2022 - Current

EXECUTIVE - TECHNICAL SUPPORT

Microland Limited
01.2020 - 05.2022

Data analyst

Duratech Solutions
06.2018 - 11.2019

Bachelor of Engineering - ECE

Sri Krishna College of Engineering And Technology
08.2014 -

Associate of Science - Science

Amrita Vidyalayam
04.2013 - 01.2014

Associate of Science - Science

St. Jude's Public School & Junior College
05.2011 - 03.2012

Similar Profiles

CREATE PROFILE
Manibalu Ramasamy RaviSenior Engineer