Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Manibharathi P V

Chennai

Summary

Dynamic operations leader with a proven track record at Hexaware Technologies, excelling in performance indicator management and team building. Recognized as "COE Top Supervisor - Pan India," I drive process improvements and foster high-performing teams, achieving multiple awards for excellence in customer satisfaction and quality.

Overview

5
5
years of professional experience

Work History

Team Leader - Operations

Hexaware Technologies
Chennai
01.2025 - Current
  • Lead 15 Relationship Managers in Telecom - Wi-Fi Expert blended process (Domestic & International).
  • Act as Level 3 escalation manager for customer retention.
  • Managed key performance indicators, driving improvement in average handling time, service level agreements, customer satisfaction, and revenue growth.
  • Conduct daily huddles, regular one-on-one coaching, and feedback sessions.
  • Shares Daily MIS reports with advisors to track individual performance and promote ownership and transparency.
  • Shares twice a week RM updates and weekly leadership reviews.
  • Collaborated with quality, training, and WFM/RTA teams to implement process improvements.
  • Worked on inference drafting and creating PPTs for WBRs, MBRs and QBRs.

Team Leader - Operations

Teleperformance Global Service Private Limited
11.2022 - 01.2025
  • Led 35-member team with zero attrition.
  • Maintained shrinkage within target, enhancing customer satisfaction through ACPT analysis.
  • Conducted UAT for pilot batches, ensuring quality and effectiveness of performance evaluations.

QUALITY ANALYST

TI DIAMOND CHAIN
06.2021 - 11.2022
  • Managed quality for dispatched goods, ensuring compliance and overseeing 70+ staff.
  • Facilitated Lean initiatives, enhancing operational processes and reducing waste.

Education

MBA - Operations

ANNA UNIVERSITY
01.2021

BBA - Business Administration

MAR GREGORIOUS
01.2018

Skills

  • Performance indicator management
  • Escalation Management
  • MIS & Reporting
  • Coaching & Mentoring
  • Workforce & Shrinkage Control
  • Process Improvement
  • Team building
  • Technical support

Accomplishments

COE Top Supervisor – Pan India (Rank 1): Awarded by the client for August and November.

Timeline

Team Leader - Operations

Hexaware Technologies
01.2025 - Current

Team Leader - Operations

Teleperformance Global Service Private Limited
11.2022 - 01.2025

QUALITY ANALYST

TI DIAMOND CHAIN
06.2021 - 11.2022

MBA - Operations

ANNA UNIVERSITY

BBA - Business Administration

MAR GREGORIOUS
Manibharathi P V