Manickasundaram Balakrishnan
ELEARNING SPECIALIST
Summary
- An eLearning specialist with 17+ years of Experience in all aspects of eLearning Design & Development and Graphic designing seeking a challenging position with expert technical skills, and extensive knowledge of eLearning team management, Course Development, Audio Incorporation and Post-production.
- Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs.
- A hardworking with customer service, multitasking, and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
- Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules.
- Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Lead eLearning Specialist
Allianz Services
9 2017 - Current
- Collaborated with vendors regarding software and hardware upgrades or implementation of new technologies related to training initiatives
- Collaborated with lead consultants, leading the project to help optimize efficiency by conducting training sessions
- Worked with the team as Lead focused on delivering high-quality products with tight schedules
- Observes, trains and encourages employees to improve skills and meet demanding targets
- Created and offered additional materials to enhance training
- Monitored, evaluated and recorded training activities or program effectiveness
- Presented new ideas and approaches to improve organizational performance through effective training methods
- Explained goals and expectations required of trainees
- Developed and implemented learning strategies for multiple departments
- Designed course material based on instructional design principles
- Maintained strong knowledge of eLearning by participating in workshops, conferences, and online education classes
- Produced multimedia elements such as graphics, audio clips, video clips, and animations, as needed
- Recognized by management for providing exceptional customer service
- Delivered products to customer locations on time
- Completed day-to-day duties accurately and efficiently
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Planned and completed group projects, working smoothly with others.
System & Project Officer
Qatar Airways
09.2015 - 04.2017
- Handling E-Learning Projects, Flash Works and Animations
- Submitted project deliverables to Pilots, consistently adhering to quality standards
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance
- Maintained close connections with project personnel and Senior Captains to quickly identify and resolve problems
- Managed team scope, schedule and assignments for the duration of the project
- Provided advice and guidance on best practice approaches for managing projects effectively
- Planned and completed group projects, working smoothly with others
- Maintained an up-to-date knowledge base of industry trends relating to assigned projects.
Senior Graphic Designer
Northern Trust
03.2011 - 09.2015
- Created interactive prototypes to demonstrate user interface concepts for eLearning courses
- Presented creative ideas and artwork at internal meetings with stakeholders
- Developed detailed project plans with timelines and deadlines for graphic design projects
- Developed creative, graphic presentations to communicate mood, emphasis and insight
- Submitted design ideas to plan projects with customers and managers
- Fostered relationships with retail clients through effective communication, negotiation and collaboration
- Designed mock-ups and wireframes utilizing graphics software skills
- Consulted with clients to define design requirements and manage product development projects.
Creative Head
Axon Infosoft India Pvt. Ltd
11.2006 - 02.2011
- Collaborated with external vendors to ensure timely delivery of projects within budget constraints
- Created mock-ups of website designs to show clients the final product before launch
- Approved art layouts, copy design and illustrative work for publication
- Formulated basic layout design or presentation approach and specified style, animation and graphics details
- Reviewed all creative work produced by internal teams or contractors before finalizing it
- Coached and mentored junior members in the creative department
- Managed writers, artists, designers and project managers with a hands-on approach to accomplish daily work and special projects
- Mentored team members in learning and adopting creative leadership skills
- Initiated new concepts based on customer feedback for improving existing products and services
- Used Adobe Photoshop and Adobe Illustrator to create a variety of graphic designs
- Conferred with creative art department heads to discuss client requirements and coordinate creative activities.
Web Designer & CD Developer
Nainar Infotainment & Solutions
11.2004 - 10.2006
- Developed creative graphics by collaborating with graphic artists and copywriters
- Established hosting for each website and completed the go-live process by uploading sites to host account
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics
- Oversaw facets of website projects throughout the entire lifecycle
- Managed multiple projects simultaneously while meeting tight deadlines
- Mastered web designs from conception to completion and handled graphic design, artwork and digital application.
Education
Master of Science - Visual Communication
06.2016 - 05.2018
Bachelor of Science - Visual Communication
06.2004 - 05.2008
Skills
Good verbal and written communication skills
Skillsets
Storyline 360, Review 360, Rise 360, Blended Environment (Allianz), Articulate Storyline 2, Articulate Studio 09 Pro, Lectora 2007, Adobe Captivate, Adobe Photoshop, Illustrator, Corel Draw, Adobe Flash, Adobe Dream Weaver, MS SharePoint Designer, Adobe Audition, Adobe Sound Booth CS5, Sound Forge, Adobe Premiere, After Effects, Camtasia Studio, DHTML, HTML, Mac Leopard, and Windows
Timeline
Bharathiyar University - Master of Science, Visual Communication
06.2016 - 05.2018
System & Project Officer - Qatar Airways
09.2015 - 04.2017
Senior Graphic Designer - Northern Trust
03.2011 - 09.2015
Creative Head - Axon Infosoft India Pvt. Ltd
11.2006 - 02.2011
Web Designer & CD Developer - Nainar Infotainment & Solutions
11.2004 - 10.2006
Bharathiyar University - Bachelor of Science, Visual Communication
06.2004 - 05.2008
Lead eLearning Specialist - Allianz Services
9 2017 - Current
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