Manideep Kadari

Project: Steelcase – Furniture Manufacturing CRM Platform

• Steelcase is one of the largest and most renowned furniture manufacturers in North America, serving a network of over 160+ independent dealers. The objective of the project was to build a standardized, scalable CRM solution that could be adopted across all dealers to unify customer management, sales processes, and service operations.
• As part of this initiative, our team developed a Proof of Concept using various modules of Dynamics 365, including Sales, Field Service, and Business Central, with a long-term goal of offering a reusable, industry-compliant CRM template to streamline operations across dealers.
• RESPONSIBILITIES:
• Interacting with Business Analysts to Understand the Customer Requirement.
• Developed and customized solutions across Sales, Business Central, Field Service, and Power Platform.
• Wrote C# plugins, custom actions, and advanced JavaScript with business logic and UI customizations.
• Built and deployed multiple PCF controls and AG Grid–based HTML components integrated with CRM.
• Designed Power Automate flows and invoked them via plugins and JavaScript.
• Worked on custom model-driven apps actively used by the client for core operations.
• Customized Command Bars, Ribbon Buttons, and leveraged CoPilot for assisted development.
• Led efforts in data migration, transformation, and reporting using Power BI and SSRS.
• Supported the integration team with mapping and interface alignment between systems.
• Involved in Requirement Gathering, Analysis and Project Planning.
• Created Organizations, Business Units, Groups and their Relationships.
• Created Custom Entities, Custom Attributes based on their Requirements.
• Worked on setting up relationship between System & Custom entities.
• Design and Develop Custom Activities.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.
• Customize and Configure CRM Environment and Assist in Deployment Activities.
• Form Customizations Using JavaScript.
• Responsible for preparing Functional Specification Documentation.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided specialized direction to the team and took part in a several sessions of code survey.
• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.
• Wrote, debugged and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

• Part of the development team involved in the design and development of user requirements into D365 solutions that align with business goals.
• Customization using Plugins and Workflows to extend Microsoft Dynamics 365 OOB functionalities. Helped the business to increase efficiency and reduce manual process.
• Worked extensively on OOB Customizations like Business Process Flows, Business Rules, Forms, Fields, Relationships, etc.
• Well versed with OOB Reports, Charts, Dashboards and Templates.
• Experience in implementing complex form validations using Business Rules and JavaScript.
• Work with internal support team to drive Application Management calls and coordinate with Microsoft support in the event of bug fixes and consultation.
• Working in the agile environment involving design, development, documentation, testing, and maintenance.
• Experience in creating deployment documents such as SOE and PDA.
• Experience working on Jira, Azure DevOps, ServiceNow Change records and deploying managed solution in production environment with minimal to zero bugs.