Manidurga Charan Teja Simma
Hyderabad
Summary
Customer Support Specialist with expertise in technical support and CRM documentation. Proven track record of improving customer satisfaction through effective communication and streamlined support processes.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Genpact India Pvt Ltd
Hyderabad
06.2024 - 09.2025
- Troubleshot customer inquiries, resolving issues effectively and efficiently.
- Documented customer interactions in CRM for accurate tracking and reporting.
- Maintained current knowledge of products, services, policies, and procedures.
- Provided timely technical support to customers by addressing inquiries and resolving issues.
- Assisted with development of training materials for new products and services.
- Monitored trends in incoming requests to identify potential problems and opportunities.
Education
B.Tech - Computer Science And Engineering
AVN Institute Of Engineering And Technology
Hyderabad, Telangana07-2024
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala
Hyderabad, Telangana05-2020
Skills
- Technical support and troubleshooting
- CRM documentation
- Adaptability and flexibility
- Data management
- Effective communication
- Project management
- Time management
- Server management
Extracurricular Activities
- Developed a low-cost water purification system for rural areas using hybrid filtration techniques
- worked on the optimization of a solar-powered electric vehicle prototype, improving braking and drive range efficiency
Internship
Web development intern| PHN Technology Pvt Ltd | March 2023
- Developed a user-friendly, responsive platform using React, HTML, CSS, and Spring, reducing user onboarding time by 25%
- Optimized database interactions and search logic, cutting response time by 2 seconds, delivering 40% faster results
Timeline
Customer Support Specialist
Genpact India Pvt Ltd
06.2024 - 09.2025
B.Tech - Computer Science And Engineering
AVN Institute Of Engineering And Technology
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala