MANIGANDAN B
SENIOR QUALITY ANALYST
Karamadai
Summary
Experienced Quality Assurance Professional with 15 years of experience across educational institutions, KPOs, and BPOs. Over a decade of expertise in Quality Assurance and Continuous Improvement, specializing in Lean Six Sigma methodologies to drive process optimization and deliver high-quality outcomes. Proven ability in quality audits, defect management, documentation, data analysis, root cause analysis, and process training. Seeking to contribute to a dynamic organization that values collaboration, innovation, and performance excellence.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work History
Sr. Technical Editor
Macmillan Publishing Solutions
01.2006 - 12.2009
- Created technical documentation to support development and the onboarding of new employees.
- Coordinated with multiple teams, including pagination, graphics, and quality, to ensure high standards in content production.
- Specialized in proofreading and master copying to maintain document integrity and accuracy.
Sr. Quality Analyst
Geniies IT Solutions
- Coordinated with the E-publishing team, specializing in proofreading and master copying for e-books (I-Pad, Nook, and Mobi formats).
- Investigated customer complaints and performed root cause analysis to identify recurring issues, suggesting effective corrective actions.
Subject Matter Expert
Raptor Technologies
01.2013 - 12.2013
- Led the development of Biology content and provided support to the Chemistry team, ensuring the delivery of high-quality educational materials.
- Worked closely with the Animation team to enhance the output of educational books.
Quality Analyst
Mobius365 Data Services
11.2014 - 04.2019
- Assisted Black Belt professionals with continuous improvement projects and applied quality concepts across various units.
- Conducted cause analysis meetings and brainstorming sessions with operations teams to identify and resolve process bottlenecks.
- Delivered weekly and monthly reports on quality deviations to ensure continuous improvement in operations.
- Analysed automation tool output data to ensure compliance with quality standards.
Sr. Quality Analyst – Level II
Information Evolution India Pvt. Ltd.
05.2019 - Current
- Spearhead quality initiatives by preparing quality engagement documents and leading quality training sessions for both QA and QC teams.
- Perform regular audits and provide feedback to employees and team leaders regarding SLA adherence.
- Act as a liaison between the production team and management to address operational issues, propose solutions, and enhance overall performance using the Plan-Do-Check-Act (PDCA) approach.
- Monitor timely deliverables (TAT) and ensure that the quality standards are consistently met.
Education
Master of Science - Microbiology
Bharathidasan University
Bachelor of Education - undefined
JAS College of Education
QUALITY CERTIFICATIONS
Skills
Lean Six Sigma Green Belt Certified
Key Strengths And Highlights
- Excellent verbal and written communication skills.
- Strong leadership and mentoring abilities with a focus on continuous learning and process optimization.
- A results-oriented and self-motivated professional with a proven ability to work collaboratively across teams.
- Skilled in various Lean Six Sigma tools, including DMAIC, FMEA, Fishbone Analysis, Pareto Analysis, and Kaizen.
Hobbies
Reading Books and Playing Cricket
Timeline
Sr. Quality Analyst – Level II
Information Evolution India Pvt. Ltd.
05.2019 - Current
Quality Analyst
Mobius365 Data Services
11.2014 - 04.2019
Subject Matter Expert
Raptor Technologies
01.2013 - 12.2013
Sr. Technical Editor
Macmillan Publishing Solutions
01.2006 - 12.2009
Sr. Quality Analyst
Geniies IT Solutions
Bachelor of Education - undefined
JAS College of Education
Master of Science - Microbiology
Bharathidasan University
QUALITY CERTIFICATIONS
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