Manigandan Mohan
Manager
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance client and employee engagement as well as boost performance.
The Client Services Manager is responsible for managing and developing a outstanding level of service to clients. The Client Services Manager will build strong relationships with clients, understand their needs and develop strategies to improve service levels. The Client Services Manager will also be responsible for ensuring that the team meets or exceeds service targets and KPIs.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Manager- Client Service
Billed Right Healthcare Private Limited
03.2022 - Current
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
Process Lead- AR
Omega Health Care Management Private Limited
09.2020 - 03.2022
- Initiated change management strategies that led to successful adoption of new technologies or methodologies across departments.
- Led root cause analysis efforts to address issues within the production process, identifying corrective actions for long-term resolution.
- Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in process management techniques.
- Streamlined workflow for increased productivity through regular process evaluations and adjustments.
- Created detailed documentation of processes, allowing for easy replication across various teams within the organization.
Team Lead- AR
Omega Healthcare Management Private Limited
01.2017 - 08.2020
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
Quality Control Analyst- AR
Omega Healthcare Management Private Limited
09.2015 - 12.2016
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Created and maintained several databases to track statistical data.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Executive AR
Omega Healthcare Management Private Limited
05.2014 - 08.2015
- Did complete analyses on the Process pathway provided by the client end.
- Based upon the process pathway analysis assisted the existing team in clearing up the Denial work queues by finding the bulk denial trends and finding out the ways to address it on time in a bulk.
- Started to mentor the Denial Management work queues and started to assign the work for the complete team and started to conduct team huddle.
AR-Caller
Vee Technologies
10.2012 - 04.2014
- Contributed to the development of more efficient AR Caller strategies, sharing best practices within the team.
- Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
- Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
- Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievement.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
- Collaborated with team members to identify trends and address recurring billing issues.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Science - Electronics And Communication
KSR College of Arts And Science
Trichengodu 06.2009 - 05.2012
Higher Secondary School -
Sri Vidya Mandir Higher Secondary School
Salem 06.2007 - 05.2009
Secondary School -
Sri Vidya Mandir Higher Secondary School
Salem 06.2006 - 05.2007
Skills
Client Management
Awards
Omega Health Care Management Private Limited - Bangalore- Jan'16-Mar'16- Recognized for Impeccable Attendance.
Omega Health Care Management Private Limited - Bangalore- Jul'16- Recognized as a Star of the Month.
Omega Health Care Management Private Limited- Chennai- Jul, Aug & Sep'17- Awarded as BEST TEAM LEADER for that Quarter.
Omega Health Care Management Private Limited- Chennai- 2018 (Q1 & Q2)- Received Cash Award twice for the Best Team (Together We Gain) without any attrition for Consecutive two quarters.
Certification
Completed the 35 Hours of PMP training
Accomplishments
- Groomed couple of my QCA to the next level and they got promoted as a Team Leaders.
- Motivated and trained 4 Hi-Potential users to reach their next level as a Quality Control Analyst.
- Participated the internal training program of Servant Leader.
Timeline
Completed the 35 Hours of PMP training
09-2023
Manager- Client Service
Billed Right Healthcare Private Limited
03.2022 - Current
Process Lead- AR
Omega Health Care Management Private Limited
09.2020 - 03.2022
Team Lead- AR
Omega Healthcare Management Private Limited
01.2017 - 08.2020
Quality Control Analyst- AR
Omega Healthcare Management Private Limited
09.2015 - 12.2016
Executive AR
Omega Healthcare Management Private Limited
05.2014 - 08.2015
AR-Caller
Vee Technologies
10.2012 - 04.2014
Bachelor of Science - Electronics And Communication
KSR College of Arts And Science
06.2009 - 05.2012
Higher Secondary School -
Sri Vidya Mandir Higher Secondary School
06.2007 - 05.2009
Secondary School -
Sri Vidya Mandir Higher Secondary School
06.2006 - 05.2007
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