MANIGANDAN R

I collaborated with Fiserv's Disputes Modernization team to migrate legacy C++ code to Java for credit card payment systems. My role involved facilitating key Scrum ceremonies, including:

• Daily stand-ups, sprint planning, sprint reviews, and retrospectives, for multiple value teams to maintain consistent team alignment and clear communication.
• Collaborate on backlog grooming with team members across various digital and business units to ensure backlog relevance and optimize future sprint planning.
• Coach and mentor team members on Agile principles, fostering self-organizing teams and guiding them towards higher Scrum maturity.
• Track and communicate team velocity and sprint progress in Agile tracking systems, keeping all stakeholders informed and ensuring transparency.
• Promote continuous improvement by implementing changes from retrospective feedback and supporting the creation of a shared product vision.
• Identify and remove obstacles to maintain team productivity and facilitate conflict resolution to foster a positive team environment.
• Act as a liaison between the Value team and stakeholders to ensure clear, consistent communication on progress and project needs.
• Maintain and enforce Scrum principles, while regularly reporting team progress and outcomes to leadership.

I collaborated with Nordea Bank's Online Onboarding team, focusing on resolving customer issues during the onboarding process.

Key Responsibilities:

• Led key Scrum ceremonies and supported multiple teams in aligning on sprint goals, deliverables, and performance metrics.
• Collaborated closely with Product Owners and cross-functional teams to refine backlogs, prioritize work items, and align sprint outcomes with business goals.
• Coached teams on Agile best practices, enabling them to become self-sufficient and high-performing within an Agile framework.
• Monitored sprint and release progress, providing regular updates to all relevant stakeholders, while maintaining accurate documentation.
• Fostered continuous improvement through retrospectives, incorporating feedback to enhance processes and team productivity.
• Actively removed project blockers and resolved conflicts, ensuring smooth project flow and optimal team dynamics.
• Communicated effectively with stakeholders to provide project updates, resolve dependencies, and maintain project momentum.

• Facilitate key Scrum ceremonies: Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement.
• Ensure adherence to the Scrum framework and Agile principles.
• Analyze velocity, burndown charts, and other planning tools to assess performance.
• Guide the development team on prioritized projects.
• Participate in weekly Scrum of Scrums to coordinate with other Scrum Masters and address dependencies.
• Identify contacts within third-party teams for dependency management.
• Collaborate closely with the Product Owner to clarify requirements and manage user story dependencies.
• Assist the Product Owner in prioritizing the product backlog for maximum value.
• Decompose large features into manageable user stories and refine them with accurate estimates.
• Leverage team skills, foster a feedback-driven culture, and support team development.
• Collaborate with other Scrum Masters and Agile Coaches across the organization.

• Managing three clients during the Annual Enrollment Period to renew existing plans for the upcoming plan year.
• Configuring client requirements and conducting end-user perspective testing using client tools.
• Preparing and executing test cases for various scenarios from an end-user perspective.
• Documenting solutions, test procedures, and scenarios during the ICAT/ECAT and production phases.
• Performing monthly Release and Regression testing for new features or system changes.
• Training new hires and regularly monitoring their queues to ensure SLAs are met.
• Conducting ongoing research to resolve issues, providing clients with timely updates and root cause analysis.

• Preparing and executing test cases for various scenarios from an end-user perspective.
• Conduct quality checks to achieve 100% external quality scores.
• Identify improvement areas and coach the team based on feedback.
• Collaborate with the Quality team to categorize errors as Fatal or Non-Fatal.
• Hold quality huddles to review errors and primary call drivers.
• Facilitate training sessions for new representatives on processes.
• Develop job aids for process updates from the client.
• Prepare daily and weekly reports, manage the team in the Team Leader's absence, assign tasks, and ensure completion within SLA timelines.