Manik Bhanot
Summary
Highly motivated Business Intelligence professional with expertise in data analysis, reporting, operations and visualization seeking a challenging role to utilize my skills and contribute to the success of an organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager - Business Intelligence, Reporting & Operations
TrueBlue LLP
01.2022 - Current
- Analyzing large datasets to identify trends, patterns, and insights that can inform business strategies and decision-making processes
- Monitor day-to-day business activities with a focus on enhancing processes and aligning them with the organizational objectives
- Direct and supervise subordinate staff with regards to hiring, training, appraising, and managing conflicts to create a fruitful working environment
- Using data visualization tools (e.g., Power BI, DOMO etc) to create visual representations of data, such as charts, graphs, and interactive dashboards, to facilitate understanding and interpretation of data by stakeholders
- Relationship establishment and maintenance with outside vendors/suppliers, contract negotiation and management of service level agreements (SLAs)
- Be the contact point of the organization and the clients, stakeholders or partners and ensure their needs are provided for and all relevant interactions are done
- Extract and describe the sources of problems and inefficiencies in the operational activity, and develop the new or improve existing ways of implementing processes
- Staying updated with industry trends, emerging technologies, and best practices in data analytics and reporting to drive continuous improvement and innovation within the organization
Deputy Manager - Business & IT Operations
Protiviti India Member Firm
02.2021 - 12.2021
- Managed and maintained organization-level databases like Oracle ERP, Salesforce, Osource, Microsoft Dynamics etc.
- Developed new reporting models utilizing Power BI, providing management with enhanced understanding of financial and operational performance.
- Utilized Power BI as a data visualization tool to create intuitive and interactive reports, enabling stakeholders to make informed decisions.
- Delivered and explained data to stakeholders, ensuring proper interpretation and alignment with business objectives.
- Conducted regular follow-ups to stay updated on engagement economics and new developments, providing additional data interpretation as required.
- Analyzed feedback received regarding project progress and identified any deviations from set targets, and promptly updating the status.
Assistant Manager
Ernst & Young, GDS
Gurgaon
10.2015 - 01.2021
- Provided automation support on several Lease/Rev Rec standard projects, such as IFRS 16 (Leases), ASC 842 (Leases), and ASC 606 (Revenue from Contracts with Customers). Used tools like Power BI, Spotfire, SharePoint, InfoPath, etc.
- Obtained deep understanding of sales (information about the services sold by a company), revenue data (represents the total income a business earns from its primary operations), margin reports, and pipeline reports.
- Conducted data analysis and visualization to provide insights for decision-making.
- Developed reporting dashboards and KPIs using Power BI.
- Utilized analytics tools for predictive analysis and machine learning models.
- Managed data modeling and data warehousing processes to ensure data accuracy and quality.
- Implemented ETL processes for data integration and transformation.
- Ensured data governance and compliance with data standards.
- Collaborated with stakeholders to understand business requirements and develop self-service analytics solutions.
- Conducted data exploration and performed performance management for BI initiatives.
Analyst
Xerox
India
12.2012 - 10.2015
- Implemented automations and data analysis strategies for process improvement
- Developed and documented standard operating procedures for new processes
- Identified and resolved data constraints through data modelling
- Utilized data mining techniques for participant information updates and calculations
- Ensured data quality and accuracy for health and welfare processes
- Coordinated with vendors and external stakeholders for error management and process improvements
Billing Specialist
Sun Life Financial
Gurgaon
09.2011 - 11.2012
- Resolved queries from internal and external stakeholders, providing timely and accurate responses to address their concerns
- Conducted address verification procedures, ensuring the accuracy and completeness of customer information and records
- Maintained comprehensive documentation of all queries, resolutions, and relevant communication for future reference and audit purposes
- Adhered to established turnaround time (TAT) requirements, ensuring queries were resolved within specified timeframes
- Uphold high standards of quality and accuracy in all work, conducting thorough reviews and checks to minimize errors and discrepancies
Operations Team Member
Bank of America
Gurgaon
02.2010 - 05.2011
- Served as the first in-depth point of contact to customers.
- Led identification and qualification. Responsible for delighting prospective customers with outstanding service levels.
- Answered queries in a professional manner, establishing rapport to identify customer needs.
- Demonstrated a strong commitment to the mission and values of the organization.
- Assisted in the preparation of daily, weekly, and monthly reports.
- Developed and implemented processes to improve operational efficiency.
Education
MBA - Finance
SCDL
PUNE01-2014
Bachelor of Science -
IHM
Bhubneshwar08-2009
Skills
- Business Intelligence Strategy Development
- Data Analysis and Visualization
- Reporting Dashboards and KPIs
- Data Governance
- Cross-functional Collaboration
- Stakeholder Management
- Team Leadership and Mentoring
- Power BI
- Power Apps
- Power Automate
- DOMO
- SharePoint Dynamics 365
- Smartsheet
- Advanced Excel
- Python
- SQL
- Jira
- Dataverse
- Strategic Planning
- Performance Management
Add-on Projects
- Saved 1500 hours per month by successful implementation of automation process using Power BI, Power Automate and Power Apps
- Led the automation projects to streamline allocation trackers of major clients in Americas and EMEIA region wherein automated flows are being created using Power Automate and forms were created using Power Apps.
- Power BI Dashboards showing analysis on various specific areas., Power BI, SharePoint, Alteryx, Spotfire, My SQL, Basic HTML Coding
Certification
- Alteryx Designer Core
Timeline
Manager - Business Intelligence, Reporting & Operations
TrueBlue LLP
01.2022 - Current
Deputy Manager - Business & IT Operations
Protiviti India Member Firm
02.2021 - 12.2021
Assistant Manager
Ernst & Young, GDS
10.2015 - 01.2021
Analyst
Xerox
12.2012 - 10.2015
Billing Specialist
Sun Life Financial
09.2011 - 11.2012
Operations Team Member
Bank of America
02.2010 - 05.2011
MBA - Finance
SCDL
Bachelor of Science -
IHM