Manik Kagdiyal
SRINAGAR GARHWAL
Summary
Dynamic leader with a proven track record at TATA Starbucks, adept in operational budgeting and staff management. Elevated store performance through strategic sales strategies and exceptional customer service management, fostering a culture of excellence and team motivation. Expertise in retail inventory management and employee development, achieving significant growth and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
TATA Starbucks
01.2023 - Current
- Completes store operational requirements by scheduling and assigning partners, and following up on work results.
- Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
- Maintains and models a calm demeanor during periods of high volume or unusual events. Continues to keep the store operating to standard, and sets a positive example for the shift team.
- Exhibits a willingness and desire to share coffee knowledge and stories with others.
- Displays a 'customer-first' attitude by training and holding partners accountable for delivering legendary customer service.
- Solicits feedback from the customers.
- Interviewing and training partners, planning, assigning, and directing work.
- Regular interaction and review with the team.
- Encourage the team to make independent decisions.
- Conduct goal-setting.
- Developing strategic and operational plans for the work group, managing execution, and measuring results.
- Review performance to achieve organizational goals.
- Gather and evaluate employees' performance.
- Appraising performance.
- Addressing complaints and resolving problems.
- Coaching, counseling, and disciplining.
- Ensures partners adhere to legal and operational compliance requirements.
- Drives coffee conversations within the team, and creates a culture of coffee appreciation.
- Achieves financial objectives based on the annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Manage store revenue, including cash handling, deposit reconciliation, and delivery of deposits to the bank.
- Ensures the availability of merchandise and services by approving contracts, maintaining inventories.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Analyzes sales figures and forecasts future sales volumes to maximize profits.
- Manages and motivates the team to increase sales, and ensure efficiency.
- Manages stock levels and makes key decisions about stock control.
- Ensures standards for quality, customer service, and health and safety are met.
- Makes timely, yet thoughtful decisions, even when information is incomplete; considers multiple options and alternatives before committing to a course of action.
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
- Conducts regular store meetings.
- Accountable for improving and increasing store performance for the growth of the organization.
Restaurant General Manager
Burger King India Ltd
07.2021 - 01.2023
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Managed relationships with suppliers to ensure timely delivery of products.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Inspected dining and serving areas for cleanliness and proper setup.
Store Head
Burger King India Ltd
01.2021 - 07.2021
Assistant Restaurant Manager
Burger King India Ltd
09.2019 - 12.2020
Shift Manager
Haldiram's Marketing Pvt Ltd
07.2017 - 08.2019
Industrial Trainee
Vivanta by Taj
06.2015 - 11.2015
Education
MBA - Operations Management
Amity School of Distance Learning
true12.2024
Bachelors in Hospitality And Hotel Administration -
IHM Shimla
Shimla01.2017
Higher Secondary School Certificate -
S.G.R.R Public School
Srinagar Garhwal01.2014
Skills
- Promotional planning
- Store operations oversight
- Operational budgeting
- Hourly shift management
- POS systems
- Staff management
- Sales strategies
- Employee supervision and motivation
- Documentation and reporting
- Opening and closing procedures
- Customer response
- Hospitality and accommodation
- Performance reviews
- Store operations
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Travelling and exploring unfamiliar places in Mountains
- Playing and Watching Football
Personal Information
- Date of Birth: 06/02/96
- Gender: Male
- Nationality: Indian
Certification
- Certified Coffee Master.
- Certified in Basic and Advance Management courses.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that all the information given above is true to the best of my belief.
Timeline
Store Manager
TATA Starbucks
01.2023 - Current
Restaurant General Manager
Burger King India Ltd
07.2021 - 01.2023
Store Head
Burger King India Ltd
01.2021 - 07.2021
Assistant Restaurant Manager
Burger King India Ltd
09.2019 - 12.2020
Shift Manager
Haldiram's Marketing Pvt Ltd
07.2017 - 08.2019
Industrial Trainee
Vivanta by Taj
06.2015 - 11.2015
- Certified Coffee Master.
- Certified in Basic and Advance Management courses.
MBA - Operations Management
Amity School of Distance Learning
Bachelors in Hospitality And Hotel Administration -
IHM Shimla
Higher Secondary School Certificate -
S.G.R.R Public School
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