Manik Manchanda
Delhi
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Accenture Solutions Pvt. Ltd.
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls, chats and emails promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Ienergizer Pvt. Ltd.
03.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
Customer Care Executive
Ienergizer Pvt. Ltd.
07.2019 - 04.2020
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Front Office Associate
The Grand New Delhi
08.2018 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Maintained transaction security by verifying payment cards against identification.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Education
Bachelor of Commerce - Finance
11.2019
Skills
- Creative Problem Solving and Strategic decision making
- Communication skills, Customer Satisfaction, KPI management, Goal-setting
- Project planning, Ability to work under pressure, Quality assurance expertise
- Solution minded
- Customer Service
- Interpersonal Skills
- MS Office Proficiency
- Finance
- Jira
- SQL
Certification
- Business Analyst Certification (Simplilearn) License - Issued May 2022
- BA Masters - Harvard Business Publishing Case Studies (Simplilearn) License - Issued Mar 2022
- Data Analysis and Visualization with Python (Simplilearn) License - Issued Feb 2022
- Data Analytics with Python (IBM) License - Issued Feb 2022
- EXIN Agile Scrum Master (Simplilearn) License - Issued Feb 2022
- Tableau Desktop Certified Associate (Simplilearn) License - Issued Dec 2021
- Mathematical Optimization for Business Problems (Simplilearn) License - Issued Dec 2021
- Learning Excel : Data Analysis (Linkedin) License - Issued Jul 2023
- Data Fluency: Exploring and Describing Data (Linkedin) License - Issued Jul 2023
- Preparing Financial Statements and Closing Accounts (Skillsoft) License - Issued Sep 2023
- Accounting for Stock Transactions (Skillsoft) License - Issued Sep 2023
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Customer Service Associate - Accenture Solutions Pvt. Ltd.
08.2022 - Current
Customer Service Associate - Ienergizer Pvt. Ltd.
03.2021 - 08.2022
Customer Care Executive - Ienergizer Pvt. Ltd.
07.2019 - 04.2020
Front Office Associate - The Grand New Delhi
08.2018 - 05.2019
University of Delhi - Bachelor of Commerce, Finance
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