Manik Singh

• Making the daily cost-effective operational decisions of front Office in keeping the occupancy level of the hotel.
• Formulation and implementation of Concierge SOP'S and BSOP'S. Making monthly reports for the management.
• Spearhead the tasks for any guest inquiries regarding city events, sightseeing tours and attractions and provide exceptional customer service to all of our guests and support other departments also.
• Making Team's Training and development planning, Budgeting, and effective Revenue Management.
• Managing day-to-day operations, ensuring quality, standards and meeting the guest expectations on daily basis.
• Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Conduct audit of various sub-departments with regards to maintenance of brand standards, as and when asked for.
• Making monthly reports for the management - Newspaper consumption report, staff car usage report, baggage delay report, airport pick up and drop report.

• Assisting the Front Office Manager in day-to-day front office activities and the operational decision.
• Managing of the activities of airport services team, bell desk, travel desk and transport.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Organizing and maintaining relations with the hotel concierge vendors.

· Monitoring the Hotel fleet of cars, with regards to their upkeep and maintenance, training of chauffeurs, uniforms as per JW Marriott standards.

• Arrange medicines, Doctor on call. Taking care of the daily Guest requirements from the general stores.
• Improved Guest satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional guest service.

• Helping the guest with all kinds of tickets booking and restaurant bookings on daily basis.
• Handling Guests and Company queries and feedback with utmost courtesy and care.
• Taking care of day-to-day operation shift wise.
• Responsible for all the documentation in the department.
• Responsible for all the training in the department.
• Responsible for collecting the entire monthly bill from all respected vendors for newspaper, transports etc.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies.
• Handling travel desk day to day operations.
• Leading a team of 13 associates in Concierge, travel desk and Airport plus 40 chauffeurs.
• To keep an eye on the hotel car parking area with random audit of chauffeur along with the cars.
• Checking the MIS report for daily car revenue and expanses. Also informing the rest of the team which is a very good motivation in the team.
• Supervise the team and operation in all aspects, inclusive of but not limited to Greet and welcome guests upon arrival. Handling the luggage from the guest vehicle until it reaches the guest room after registration. Screen guest profiles and keep a look out for potential skippers, anti-social elements, etc.
• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Assist the doorman and valet at the main porch for smooth functionality of the area assigned to them.
• Book reservations for those guests who approach the Concierge Desk.
• Supervise the Concierge desk agents, ensuring the correct sequence of events for proper parcel handling and guests' requests for information.

• Provide Assistance and administrative support to the concierge in operational activities and administration of Bell Desk and concierge.
• Maintain a friendly and pleasant image.
• Provides courteous services to guest and respond promptly and tactful to guests request enquiry.
• Maintain Equipment at Bell Desk and concierge.
• Coordinate and assign bell boys for guest requests and taking their briefing on daily basis.
• Record and follow up for all important matters and events in the logbook.
• Coordinate with tour coordinators to facilitate the delivery of luggage group check in.