Manika Sanyal

• Developed and implemented operational policies and procedures to maximize efficiency.
• Analyzed performance data to identify opportunities for improvement in operations.
• Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
• Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
• Oversaw the hiring process for new staff members and trained them on operational protocols.
• Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
• Created reports detailing operational performance metrics such as cost savings, production output.
• Implemented changes in processes or equipment based on feedback from customers or employees.
• Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
• Drafted budgets for various projects related to operating activities such as capital expenditures or staffing needs.
• Provided guidance and support to team members while ensuring that they adhere to established standards.
• Conducted periodic reviews of staff performance against set goals and objectives in order to assess progress.
• Identified areas where additional resources may be required due to increased demand or changing conditions.
• Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.
• Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
• Increased profits by effectively managing employees to ensure optimal productivity.
• Led 150 -member team (6 Operations Manager as Direct reported) and implemented proven tactics to boost productivity and support organizational mission.
• Analyzed expenses and financial reports to develop effective policies and budgets, resulting in significant increase in profits.
• Recorded and communicated budgets to executive leaders to support company objectives.

• Analyzed collected data using statistical methods and software.
• Created daily, weekly and monthly reports for management on point of sale transactions.
• Trained new staff on the proper use of the point of sale system.
• Monitored staff performance at the point of sale and provided feedback as needed.
• Monitored team performance, identified areas for improvement, and provided guidance as needed.
• Prepared reports on data analysis activities and presented findings to senior management.
• Collaborated with stakeholders to identify business needs, develop objectives, and define success metrics.
• Trained team members on best practices for conducting data analysis projects.
• Created dashboards to visualize key performance indicators across the organization.
• Participated in cross-functional teams responsible for formulating overall strategy and direction for analytics initiatives .
• Actively monitored progress against goals and objectives set out at the start of each project .

• Reviewed and updated account receivables daily to ensure accuracy of customer invoices.
• Monitored and reconciled accounts receivable ledger to identify any discrepancies or issues.
• Assisted with the preparation of monthly financial statements for review by management.
• Provided support in resolving customer billing disputes and inquiries.
• Researched and resolved payment discrepancies on a timely basis.
• Implemented internal controls over accounts receivable processes to ensure compliance with company policies and procedures.
• Developed strategies for improving cash flow through improved collections practices.
• Created detailed reports analyzing aged accounts, credit balances, overdue payments.
• Coordinated with other departments to ensure accurate invoicing and timely collection of payments from customers.
• Analyzed current collection process to identify areas of improvement in efficiency and effectiveness.
• Managed the day-to-day operations of the Accounts Receivable department.
• Supervised staff members responsible for billing and collections functions.
• Actively participated in special projects or initiatives assigned by upper management.
• Assisted in developing operational plans and strategies to meet organizational objectives.
• Developed and maintained effective relationships with internal departments and external stakeholders.
• Coordinated the implementation of new processes and systems to improve overall operations.

Finance and Administration Transition for IBM India O2C tower from Reading, United Kingdom

- Project management (New Business outsourced to IBM) for Delhi in Jan – Feb, 2012

- Six Sigma project on Improvement of one of the CPI for IBM (2014)

- Six Sigma project on automation of the Credit log(excel) (2013) -IBM

- Client handling related to product and knowledge management - IBM

• Analyzed customer accounts to identify payment discrepancies and develop action plans.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Established processes for monitoring customer satisfaction levels.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Implemented new procedures or systems to improve efficiency within the organization.
• Supervised daily operations including scheduling shifts, assigning duties.
• Served as a liaison between staff members and senior management personnel.
• Identified cost-saving measures that could be implemented without compromising quality standards.

• Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
• Conducted root cause analysis to investigate the source of problems in production process.
• Provided thorough documentation on all quality control activities and results.
• Ensured compliance with company standards, regulations and procedures related to quality control.
• Evaluated performance metrics from existing processes to recommend improvements in product quality.
• Assisted in the development of Quality Assurance procedures and protocols.
• Documented nonconformities found during inspections and reported them appropriately.
• Compiled reports detailing findings from quality assurance testing activities.
• Maintained records of inspection results, test data, and other relevant information.
• Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
• Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.

• Developed and maintained relationships with customers on calls to ensure their satisfaction.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Provided technical assistance related to product installation or operation when needed.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Conducted training sessions for new employees on proper telephone etiquette practices.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Answered customers' questions about services and products offered at Virgin Media.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.